Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Erik Aquino

North Hollywood,CA

Summary

Proven track record in enhancing customer satisfaction and driving sales through expert curation and marketing on Depop. Skilled in payment processing and customer engagement, demonstrated ability to resolve disputes and manage orders efficiently. Achieved significant improvements in product visibility and customer interaction, leveraging both hard and soft skills to exceed buyer expectations.

Overview

2
2
years of professional experience

Work History

Online Seller

Depop
11.2022 - Current
  • Stayed current on industry trends and consumer preferences to curate relevant and appealing product selection.
  • Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to clothing
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Handled customer issues professionally and courteously, resolving disputes fairly to protect both seller's reputation and buyer''s satisfaction.
  • Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in clothing
  • Made 39 successful sales

Volunteer

Walter Reed Middle School
04.2024 - 04.2024
  • Assisted with special events and programs.

Pet Sitter

Dad
06.2022 - 07.2023
  • Prepared food and water following instructions from pet owner
  • Gave animals proper attention to promote secure environment in owner's absence
  • Maintained clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.

Education

High School Diploma -

North Hollywood Senior High School
North Hollywood, CA
06.2024

Skills

  • Online platforms
  • Payment Processing
  • Customer Engagement
  • Order Fulfillment
  • Shipping
  • Package tracking

Additional Information

I was a part of a YMCA program called Youth & Government. In this program we discussed current events in our government and the issues being broadcasted on the news. During our trips to Camp Roberts and Sacramento, I had the media role in my delegation. I created informative videos for the other teens in the program and wrote a newspaper article, keeping the other delegates in the loop with what was going on during these trips while also matching the humor and style/trends that the other teens in the program enjoyed. This experience not only taught me the importance of being involved and educating myself on certain topics, but it also taught me how media really works and how to grab the attention of others while also having fun.

Timeline

Volunteer

Walter Reed Middle School
04.2024 - 04.2024

Online Seller

Depop
11.2022 - Current

Pet Sitter

Dad
06.2022 - 07.2023

High School Diploma -

North Hollywood Senior High School
Erik Aquino