Erik Boggs
Buckeye,AZ
Summary
Offering strong foundation in analytical thinking and process improvement, eager to learn and develop within dynamic environment. Produces innovative solutions and effective strategies to enhance operational efficiency and streamline workflows. Ready to use and develop project management and problem-solving skills in Director of Operations role.
Overview
16
16
years of professional experience
Work History
Chargeback Analyst
Five Below
08.2024 - Current
- Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
- Reduced financial losses from chargebacks by closely monitoring transactions.
- Strengthened customer trust in our payment processing systems by delivering exceptional service during the dispute resolution process.
- Developed customized reports for senior management, highlighting areas of concern and recommending strategic improvements based on findings.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Senior Operations Manager
Five Below
09.2017 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
Production Controller
Five Below
10.2022 - 12.2022
- Increased output by identifying bottlenecks and implementing effective solutions for process optimization.
- Prepared job order documents and gave timely approvals.
- Monitored inventory use and adjusted inventory control techniques.
- Worked with managers to plan and coordinate production tasks.
Inbound Supervisor
Five Below
09.2020 - 09.2021
- Contributed to overall company success by sharing best practices and insights with other supervisors, fostering a culture of continuous improvement.
- Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.
- Coordinated with other departments to improve overall supply chain efficiency, resulting in reduced lead times for customers.
- Reduced order errors with thorough quality control checks and effective communication with warehouse team.
- Assessed employee performance through regular evaluations, identifying top performers for recognition and providing constructive feedback when needed.
Shipping Supervisor
Five Below
09.2017 - 09.2020
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
- Organized storage areas to optimize materials movements and minimize labor hours.
Infantry Team Leader
US Marines Corps
10.2008 - 02.2013
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Conducted after-action reviews upon mission completion, identifying areas for improvement and applying lessons learned in future operations.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
- Provided situational reports to chain of command, maintaining transparency and enabling effective decision-making at higher levels.
Education
Bachelor of Science - Kinesiology
Indiana University, Purdue University Indianapolis
Indianapolis, IN05.2017
High School Diploma -
Lutheran High School of Indinapolis
Indianapolis, IN05.2008
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Quality assurance
- Data analysis
- Employee engagement
- Process improvements
- Team leadership
- Employee development
Timeline
Chargeback Analyst
Five Below
08.2024 - Current
Production Controller
Five Below
10.2022 - 12.2022
Inbound Supervisor
Five Below
09.2020 - 09.2021
Senior Operations Manager
Five Below
09.2017 - Current
Shipping Supervisor
Five Below
09.2017 - 09.2020
Infantry Team Leader
US Marines Corps
10.2008 - 02.2013
Bachelor of Science - Kinesiology
Indiana University, Purdue University Indianapolis
High School Diploma -
Lutheran High School of Indinapolis
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