Erik Brown
Manassas,VA
Summary
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
17
17
years of professional experience
Work History
Night Auditor/Airport Shuttle Driver
Best Western Hotel
11.2022 - Current
- Assisted passengers with luggage handling, offering exceptional service and creating a welcoming atmosphere.
- Conducted daily vehicle inspections to maintain optimal performance, identifying issues early for prompt resolution.
- Effectively resolved any passenger complaints or concerns through empathetic listening and clear communication.
- Streamlined pick-up and drop-off processes by effectively communicating with dispatchers and other team members.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
Delivery Associate/General Warehouse Associate
School Age Child Care
11.2007 - 12.2023
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Night Auditor/Airport Shuttle Driver
Doubletree By Hilton Hotel
10.2020 - 04.2022
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
- Kept accurate records of trip details including pick-up/drop-off times, distances traveled, fuel consumption, and any notable incidents or delays.
- Contributed to company reputation for punctuality by consistently arriving at pick-up locations on time or ahead of schedule.
- Promoted company loyalty program to customers leading to increased repeat business over time.
- Developed strong working relationships with key personnel at hotels served by the shuttle service resulting in smoother coordination and more satisfied guests.
Customer Service Representative
National Date Care
08.2020 - 04.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA05-2009
Skills
- Punctual and reliable
- Positive attitude
- Customer service
- Safe driving
- Loading and unloading
- Clean driving record
- Route management
- Heavy lifting
- GPS operation
Timeline
Night Auditor/Airport Shuttle Driver
Best Western Hotel
11.2022 - Current
Night Auditor/Airport Shuttle Driver
Doubletree By Hilton Hotel
10.2020 - 04.2022
Customer Service Representative
National Date Care
08.2020 - 04.2021
Delivery Associate/General Warehouse Associate
School Age Child Care
11.2007 - 12.2023
Associate of Science - Social Sciences
Northern Virginia Community College
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