BRYAN BOZEMAN
Harrisburg,PA
Summary
Detail-oriented Night Auditor and Guest Services Representative with extensive experience in IHG, Hilton, Wyndham, and independent properties. Proven ability to independently manage overnight operations, conduct precise daily audits, resolve guest issues effectively, and enhance overall guest satisfaction. Currently pursuing an AAS in Hotel & Restaurant Management, with the goal of advancing into a Front Desk Supervisor or Assistant Management role. Committed to delivering exceptional service and fostering positive guest experiences in the hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor /Courtesy Shuttle Driver
Appalachian Hotel
Carlisle, PA
01.2026 - Current
- Balanced cash drawers and posted room charges to guest accounts.
- Managed inventory and supply needs for front desk operations.
- Responded to guest inquiries, complaints, and requests professionally.
- Shuttle guests to and from trucking terminals.
- Prepared detailed financial reports for management review, enhancing operational transparency.
Night Auditor / 2nd Shift
Holiday Inn by IHG
Harrisburg, PA
08.2025 - 01.2026
- Balanced cash drawers and posted room charges to guest accounts.
- Managed inventory and supply needs for front desk operations.
- Responded to guest inquiries, complaints, and requests professionally.
Night Auditor
The Madison Hotel
Morristown, NJ
09.2024 - 04.2025
- Managed nightly financial audits, ensuring accuracy and compliance with company standards.
- Reconciled daily revenue reports, identifying discrepancies and implementing corrective actions.
- Provided exceptional customer service during overnight shifts, resolving guest inquiries and concerns efficiently.
- Coordinated check-in and check-out processes for guests, enhancing operational flow during peak hours.
Night Auditor
Hampton by Hilton
Raleigh, NC
06.2023 - 01.2024
- Closed out daily records and resolved discrepancies.
- Generated detailed daily activity and revenue reports.
- Managed check-in, check-out, and room readiness through ONQ and PEP.
Night Auditor
Wyndham by Wingate
Raleigh, NC
02.2023 - 06.2023
- Completed nightly closeouts and transitioned business for new day operations.
- Compiled daily business reports and revenue summaries.
- Coordinated housekeeping and reservation processes through Opera.
Call Center Agent
Aetna
Raleigh, NC
06.2019 - 12.2022
- Handled h100+ inbound and outbound customer calls.
- Maintained data confidentiality and system accuracy.
- Provided energetic, deadline-driven customer support.
Education
Associate of Applied Science - Hotel and Restaurant Management
Delaware County Community College
Media, PA08-2026
High School Diploma -
Morris Knolls High School
Rockaway, NJ01.2010
Skills
- Night audit management
- Front Desk Operations
- Food And Beverage Operations
- Reporting & Analytics
- Guest Relations
- Problem-Solving
- Reservation Processing
- Multitasking & Organization
- Cash Handling
- System Navigation (Opera, ONQ, Jonas Chorum, PEP)
Certification
- Certified Front Desk Representative – AHLA (2024)
- Certified Guest Service Professional – AHLA (2024)
- TripAdvisor Reputation Management for Front-Line Staff – AHLA (2024)
- Food Handler Certification
- ServSafe Allergens
- Forklift Certification
Timeline
Night Auditor /Courtesy Shuttle Driver
Appalachian Hotel
01.2026 - Current
Night Auditor / 2nd Shift
Holiday Inn by IHG
08.2025 - 01.2026
Night Auditor
The Madison Hotel
09.2024 - 04.2025
Night Auditor
Hampton by Hilton
06.2023 - 01.2024
Night Auditor
Wyndham by Wingate
02.2023 - 06.2023
Call Center Agent
Aetna
06.2019 - 12.2022
Associate of Applied Science - Hotel and Restaurant Management
Delaware County Community College
High School Diploma -
Morris Knolls High School