VERNON CRYER III
Saint Paul
Summary
Dynamic hospitality professional with extensive experience at Candlewood Suites Hotel, excelling in customer service and front desk operations. Proven track record in night audit management, ensuring financial accuracy and guest satisfaction. Skilled in resolving issues promptly while fostering strong relationships, enhancing overall guest experiences. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
20
20
years of professional experience
Work History
Front Desk/Night Auditor
Candlewood Suites Hotel
Lakeville
01.2025 - Current
- Provided exceptional customer service to guests at the front desk.
- Managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly.
- Coordinated room assignments based on guest preferences.
- Maintained accurate records of guest transactions and payments.
- Collaborated with housekeeping to ensure room readiness.
- Processed reservations using hotel management software effectively.
- Managed nightly audits of financial transactions and guest accounts.
- Balanced cash drawers and prepared daily financial reports.
- Ensured accurate record-keeping of all check-ins and check-outs.
- Handled guest inquiries and resolved issues promptly during shifts.
Night Auditor
Fairfield Inn and Suites
Mendota Heights
01.2024 - 12.2024
- Managed nightly audits of financial transactions and guest accounts.
- Balanced cash drawers and prepared daily financial reports.
- Ensured accurate record-keeping of all check-ins and check-outs.
- Handled guest inquiries and resolved issues promptly during shifts.
- Processed room reservations and modifications efficiently.
- Monitored security systems to ensure guest safety overnight.
- Collaborated with housekeeping to prepare rooms for next day's guests.
- Provided exceptional customer service to enhance guest experience during stay.
Fitness Consultant
Johnson Fitness & Wellness
Roseville
08.2017 - 12.2023
- Solid sales and/or customer service background, goal driven, and brings high-energy, passion and a great work ethic.
- They excel at finding creative solutions, cultivating relationships and closing opportunities.
Front Desk and Night Audit
Crowne Plaza
West Bloomington
03.2013 - 03.2017
- Checked in and checked out guests while handling payments and billing.
- Managed guest inquiries and resolved issues efficiently.
- Performed night audit duties, including reconciling accounts and preparing financial reports.
- Managed front desk operations, including guest check-ins and check-outs, at a luxury hotel.
Store Manager
GNC
Brooklyn Park
01.2012 - 03.2013
- Manage schedules and organize daily assignments for my team members in order to meet our store's monthly sales quota.
- Develop, enhance and maintain relations with our vendors and regular customers in effort to foster lasting business relationships.
- Recruit and retain quality employees for my store.
- Manage shipments, products, stocks and goods.
Real Estate Agent
Classic Realty, Inc.
Eden Prairie
08.2005 - 08.2011
- Advertise to promote the sale of a property.
- Negotiate contract with buyer and/or agent acting on their behalf to establish a fair and competitive market price.
- Work as an intermediary between the buyer and the seller.
- Prepare and present market analysis statistics to seller as well as host their open house events.
- Generate a list of potential properties that are compatible with a buyer's wants and/or needs.
- Facilitate the closing process on behalf of clients.
Education
AAS BUSINESS DEGREE -
Inver Hills Community College
Inver Grove Heights, MN01.2015
BUSINESS OF APPLIED SCIENCE A.A. DEGREE -
Rasmussen College
Lake Elmo, MN01.2010
Skills
- Customer service and sales
- Front desk operations
- Night audit management
Timeline
Front Desk/Night Auditor
Candlewood Suites Hotel
01.2025 - Current
Night Auditor
Fairfield Inn and Suites
01.2024 - 12.2024
Fitness Consultant
Johnson Fitness & Wellness
08.2017 - 12.2023
Front Desk and Night Audit
Crowne Plaza
03.2013 - 03.2017
Store Manager
GNC
01.2012 - 03.2013
Real Estate Agent
Classic Realty, Inc.
08.2005 - 08.2011
AAS BUSINESS DEGREE -
Inver Hills Community College
BUSINESS OF APPLIED SCIENCE A.A. DEGREE -
Rasmussen College