Summary
Overview
Work History
Education
Skills
Timeline
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LaToyia Hardin

New Albany,IN

Summary

Dynamic hospitality professional with a proven track record at Best Western Hotel, excelling in night audit management and enhancing guest satisfaction. Skilled in daily accounting processes and customer engagement, I implemented efficient strategies that improved accuracy and security, fostering a welcoming environment and loyalty among guests.

Overview

12
12
years of professional experience

Work History

Lead Night Auditor

Best Western Hotel
02.2017 - 01.2021
  • Increased security measures for guest safety by vigilantly monitoring building access points throughout the evening shift.
  • Implemented time-saving strategies for completing nightly audits more quickly while maintaining high levels of accuracy in reporting data.
  • Maintained compliance with company policies, conducting regular reviews of financial transactions and correcting errors as needed.
  • Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.

Activities Coordinator

Silver Crest Nursing and Rehabilitation
12.2014 - 12.2016
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.

Guest Service Representative

Motel 6
07.2009 - 10.2014
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Education

GED -

Jeffersonville High School
Jeffersonville, IN

Skills

  • Handled daily accounting process
  • Night audit management
  • Front office administration
  • Customer engagement

Timeline

Lead Night Auditor

Best Western Hotel
02.2017 - 01.2021

Activities Coordinator

Silver Crest Nursing and Rehabilitation
12.2014 - 12.2016

Guest Service Representative

Motel 6
07.2009 - 10.2014

GED -

Jeffersonville High School

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