Erik Casarez
Austin,TX
Summary
Communications Specialist with 12+ years of experience in customer resolution management. Awarded opportunities to develop employee training curriculums, manage projects, and resolve process inefficiencies that led to improvements on overall productivity. Pursuing opportunity to leverage this knowledge and experience into a new and exciting role.
Overview
6
6
years of professional experience
Work History
BEHAVIORAL HEALTH COORDINATOR
Babylon Health
03.2021 - Current
- Spearheaded initiative to uncover appointment availability increasing utilization by 15%
- Facilitated as liaison between providers, support and senior leadership bridging gaps of communication between departments
- Developed projects that catalyzed increase in productivity and established consistency in infrastructure and processes
- Co-authored and administered presentations to senior leadership and training to wider support team
SR CLAIMS EXAMINER
WellMed Medical Management
04.2020 - 03.2021
- Enforced proper allocation of funds, accurate processes, and administration of benefits on unpaid claims
- Mastered several pipelines of pending claims with unique intricacies and policies
- Exceeded daily metrics by processing an average of 96 claims per day while maintaining a near perfect quality adherence.
SR SUPERVISOR SUPPORT
United Healthcare Group
04.2017 - 04.2020
- Reengineered and maintained document database system to increase employee comprehension and productivity
- Neutralized escalated member, broker, and provider interactions by demonstrating empathy, positive reinforcement, and patience in problem solving
- Developed and delivered tailored training curriculum to new and tenured employees
- Achieved excellence in quality assurance and member satisfaction while investigating trends and forecasting solutions
Education
Bachelor of Journalism - Journalism
University of Texas At Austin
Austin, TX05.2010
Bachelor of Arts - American Studies
University of Texas
Austin, TX05.2010
Skills
- Adobe Proficiency
- Microsoft Office/Google Docs Proficiency
- Project Management
- Critical Thinking
- Creativity
- Problem Solving
Accomplishments
United HealthCare
- 2x Employee of the Month
- Service Hero of the Year Finalist
Timeline
BEHAVIORAL HEALTH COORDINATOR
Babylon Health
03.2021 - Current
SR CLAIMS EXAMINER
WellMed Medical Management
04.2020 - 03.2021
SR SUPERVISOR SUPPORT
United Healthcare Group
04.2017 - 04.2020
Bachelor of Journalism - Journalism
University of Texas At Austin
Bachelor of Arts - American Studies
University of Texas
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