Michelle Hayes
LaBelle,Florida
Summary
Developed skills in patient support and care coordination within mental health environment. Transitioning into new field while leveraging experience in managing patient needs and facilitating care plans. Seeking to apply strong communication and organizational abilities in diverse settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Behavioral Health Coordinator
Lee Health System
11.2011 - 12.2024
- Manage a caseload of 400+ patients with mild , moderate, and severely persistent mental illness, medically disabled, developmentally disabled population, and co-occurring disorders.
- Streamlined communication among healthcare providers, ensuring accurate and up-to-date information sharing for optimal patient outcomes.
- Conducted thorough assessments of clients' mental health status, identifying needs, personal strengths and appropriate interventions tailored to each situation.
- Collaborated closely with insurance providers to ensure proper coverage for necessary services while minimizing out-of-pocket expenses for clients.
- Enhanced patient care by implementing evidence-based behavioral health interventions and coordinating with multidisciplinary teams.
- Developed comprehensive treatment plans in collaboration with psychiatrists, therapists, and other healthcare professionals for individualized client care.
- Mentored new Hires by sharing best outpatient care practices
- Member of performance improvement team to streamline best practices and improve patient satisfaction scores.
- Past safety coach for behavioral health assigned to discuss preventative measures, and help employees identify and reinforce safe practices.
Mental Health Targeted Case Manager
JBH Behavioral Health Systems, INC, LL
04.2010 - 11.2011
- Recruited to start-up case management program.
- Recruited to certify as CPR instructor for JBH Behavioral Health System.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Assured documentation is kept at the standards required by both internal and external regulatory bodies.
- Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
- Reduced barriers to accessing services by navigating complex systems alongside clients.
Diversion Resource Coordinator
Lee Mental Health
04.2008 - 04.2010
- Adult Diversion Resource Coordinator for all socio-economic backgrounds from age 18-99.
- Attended mental health court when consumers case are addressed, offering testimony related to progress, compliance, and needs of consumers. Attend all hearing to support consumers and court advocating for the least restrictive environment.
- Advocate on behalf of consumers in order to promote and maintain their independence and teach consumers to advocate for themselves.
- Knowledgeable about JAHO, OSHA, and CARF regulatory standards,
- Knowledgeable about Medicaid and Medicare reimbursement.
Education
MBA - Health Care Management
University of Phoenix
Kansas City, MOBachelor of Science - Leisure Studies W/ Emphasis in Therapeutic Rec.
Grambling State University
Grambling, LASkills
- HIPAA guidelines/ Ethical Practices
- Critical thinking/ Analytical thinking
- Proficient in Microsoft products
- Problem-solving abilities
- Time management/Multitasking abilities
- Exceptional customer service skills
- Communication techniques/ Multidisciplinary collaboration
- Risk management
- Crisis evaluation and intervention
- Team collaborations/Extremely capable of working independently
- Strong ability to relate to people of various social- economic backgrounds
- Charting and other documentation
- Discharge planning
- Crisis evaluation and intervention
Certification
CPR Certified
CPI Certified
Timeline
Behavioral Health Coordinator
Lee Health System
11.2011 - 12.2024
Mental Health Targeted Case Manager
JBH Behavioral Health Systems, INC, LL
04.2010 - 11.2011
Diversion Resource Coordinator
Lee Mental Health
04.2008 - 04.2010
MBA - Health Care Management
University of Phoenix
Bachelor of Science - Leisure Studies W/ Emphasis in Therapeutic Rec.
Grambling State University
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