Angela Pinkard
HealthCare Service Corporation, HCSC, BlueCard Central
Lancaster,TX
11
years of professional experience
Results-driven Behavioral Health Coordinator with expertise in care plan coordination, effective communication, and team collaboration. Committed to enhancing patient outcomes through streamlined processes and adherence to best practices.
Work History
Behavioral Health Coordinator
4 Years 4 Months- Coordinated care plans for patients, ensuring alignment with behavioral health best practices.
- Implemented streamlined communication processes between healthcare providers and patients.
- Participated in interdisciplinary team meetings to discuss challenging cases and develop collaborative solutions for improved patient outcomes.
- Maintained accurate documentation of client progress, assessments, interventions, and discharge planning in electronic health records system.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and ethical guidelines.
Health Unit Coordinator
3 Years 6 Months- Implemented process improvements to enhance workflow efficiency within the health unit.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Employee Service Representative
2 Years 8 Months- Facilitated employee inquiries regarding benefits, payroll, and HR policies.
- Collaborated with cross-functional teams to resolve complex employee service issues.
- Analyzed feedback to implement service improvements and enhance employee satisfaction.
- Responded to complex telephone or written inquiries from employees and shared knowledge with and provided backup and overflow telephone and email support to facilitate operations.
- Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
Education
Bachelor of Science - Healthcare Administration
No Degree - Business Administration
Health Information Management - HIM
High School Diploma
Skills
Behavioral health
Mental health awareness
Cognitive behavioral therapy
Behavioral analysis
Substance abuse
Clinical assessments
Assessment documentation
Behavioral treatment services
Discharge planning
Referrals
Support services
Meeting participation
Charting documentation
Interpersonal communication
Active listening
Excellent communication
Crisis intervention
Care coordination
Case management
Problem identification
Problem-solving
Problem-solving abilities
Decision-making
Organizational skills
Task prioritization
Multitasking
Adaptability and flexibility
HIPAA guidelines
Problem identification
Accomplishments
- Achieved Steller through effectively helping with Single case Agreements.
Languages
English
Native or Bilingual
Timeline
Behavioral Health Coordinator
HealthCare Service Corporation, HCSC, BlueCard Central
03.2022 - CurrentRead More
Health Unit Coordinator
Health Care Service Corporation
09.2018 - 03.2022Read More
Employee Service Representative
HealthCare Service Corporation, HCSC
01.2016 - 09.2018Read More
El Centro College
No Degree from Business Administration
Read More
Southern New Hampshire University
Bachelor of Science from Healthcare Administration
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Sanford–Brown
Health Information Management from HIM
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Desoto High School
High School Diploma
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Yearly Recognized Stellar Recipient
I have been called to assist care coordinators with waivers for members . This has included expanding my knowledge of working with TPAs. I am also the " team go-to" for single case agreements, as this has now become my main task. I also complete discharges and help with administrative authorizations when call volumes are high.