Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joedia Palmer

Tampa

Summary

With over 9 years of experience in patient coordination, front desk operations, and insurance verification within healthcare environments, this detail-oriented Medical Scheduler has expertise in streamlining scheduling processes and reducing patient wait times. The proven record in high-volume call center operations demonstrates the ability to enhance patient care and operational efficiency. Dedication and commitment to delivering top-notch service are brought to immediately contribute to the team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavioral Health Coordinator

Tampa Family Health Centers
12.2024 - Current
  • Managed scheduling for psychiatric evaluations, therapy sessions, and medication management appointments—reducing patient wait times by up to 20%
  • Coordinated behavioral health services to enhance patient access and continuity of care
  • Implemented a patient tracking system to optimize appointment availability and minimize cancellations
  • Conducted appointment confirmations and follow-ups to reduce no-show rates
  • Assisted with insurance verification and prior authorizations to ensure smooth service delivery
  • Facilitated interdisciplinary team meetings to improve patient-centered care

Dental Front Desk Coordinator

Tampa Family Health Centers
05.2024 - 12.2024
  • Oversaw dental scheduling, ensuring efficient patient flow and timely appointments
  • Handled high-volume call center duties, managing inbound and outbound calls for appointment scheduling, reminders, and patient inquiries
  • Verified dental insurance coverage, processed claims, and resolved billing discrepancies
  • Provided empathetic patient support to ensure a seamless communication experience between patients and dental professionals
  • Maintained accurate patient records to optimize documentation and regulatory compliance

Office Manager

Simple Movers
03.2021 - 05.2024
  • Supervised daily office operations, leading to significant cost savings and enhanced efficiency
  • Implemented an organized filing system, streamlining document retrieval and workflow
  • Managed staff scheduling and coordinated cross-department projects to ensure smooth operations
  • Fostered a collaborative team environment, boosting morale and overall productivity

Travel Agent Development Manager (Call Center & Sales)

Unique Vacations
01.2016 - 11.2020
  • Managed a high-volume call center, handling inbound and outbound calls to support customer travel bookings
  • Trained and supervised call center agents, resulting in improved service quality and increased sales performance
  • Developed and executed customer retention strategies that boosted repeat business
  • Negotiated with suppliers to secure cost-effective travel packages and streamlined booking processes to reduce transaction times

Education

Medical Assistant Program -

Tampa Family Institute
Tampa
11.2024

High School Diploma - Graduated with Honors

Muschett High School
07.2005

Skills

  • Medical Scheduling (Behavioral Health & Dental)
  • Call Center Operations & Customer Service
  • Patient Care & Coordination
  • Insurance Verification & Billing
  • Team Leadership & Staff Training
  • Problem-Solving & Conflict Resolution
  • Adaptability & Empathy
  • Communication

Certification

  • Customer Service & Office Management Certification, Heart Trust NTA, 08/01/06, 04/01/08
  • Front Office Certification, 08/01/07, 04/01/08
  • HIPAA, OSHA, Medication Management, Crisis Intervention, Med Trainer, 05/01/24
  • HHA, CNA, An Angels Touch Care Services, 02/01/19, 05/01/19

Timeline

Behavioral Health Coordinator

Tampa Family Health Centers
12.2024 - Current

Dental Front Desk Coordinator

Tampa Family Health Centers
05.2024 - 12.2024

Office Manager

Simple Movers
03.2021 - 05.2024

Travel Agent Development Manager (Call Center & Sales)

Unique Vacations
01.2016 - 11.2020

Medical Assistant Program -

Tampa Family Institute

High School Diploma - Graduated with Honors

Muschett High School

Similar Profiles

CREATE PROFILE
Joedia Palmer