Erik Chapo
Lincoln,NE
Summary
Experienced hospitality professional with years of experience in the restaurant and hospitality industry. Highly motivated, able to multi-task and prioritize workload. Excellent interpersonal skills, with ability to built rapport and develop a regular clientele. Team player noted for working hard, multi-tasking, working under pressure in fast-paced atmospheres, and having excellent communication skills. Recognized for being self-motivated, flexible, and willing to go great lengths to ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Food Server
Early Bird Brunch
Lincoln, NE
03.2024 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
Food Server
Texas Roadhouse
Lincoln, NE
01.2021 - Current
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
Food Server
Lazlo’s Brewery & Grill
Lincoln, NE
08.2023 - 03.2024
Food Server
Brewsky’s Food & Spirits
Lincoln, NE
08.2018 - 02.2020
Education
Lincoln High School
Lincoln, NESkills
- Professional Attitude
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- Food safety practices
- Service prioritization
- Food Preparation
- Food presentation
- POS system operations
- High-volume dining
- Warm and Friendly
- Team Player
- Reliable and Responsible
- High Energy and Stamina
- Hospitality service expertise
- Allergy awareness
- Health Code Compliance
Timeline
Food Server
Early Bird Brunch
03.2024 - Current
Food Server
Lazlo’s Brewery & Grill
08.2023 - 03.2024
Food Server
Texas Roadhouse
01.2021 - Current
Food Server
Brewsky’s Food & Spirits
08.2018 - 02.2020
Lincoln High School