Erik Croughn
Landing
Summary
Highly motivated and customer-oriented sales professional with extensive experience in managing teams, problem-solving, and driving revenue. Seeking to leverage skills in sales, communication, and client relations in a residential remodeling sales role . Eager to contribute to the growth of the business, while delivering exceptional service, and achieving sales goals.
Overview
17
17
years of professional experience
Work History
Lead Technician
Sunset Pools
Sparta
06.2021 - 03.2025
- Installed and renovated pool and spa equipment, ensuring optimal functionality and customer satisfaction.
- Trained clients on the proper use of new equipment, providing clear instructions and ensuring customer understanding.
- Consistently met sales targets by promoting and selling pool and spa equipment and renovation services.
- Collaborated with clients to recommend the best equipment and service solutions based on their needs, fostering long-term relationships.
Manager
Stone water resturant
Lake Hopatcong
09.2020 - 06.2021
- Oversaw scheduling and ordering, ensuring smooth day-to-day operations and high levels of customer satisfaction.
- Resolved customer complaints and vendor issues with professionalism, maintaining a positive customer experience.
- Worked with the sales team to increase restaurant profitability through effective service and customer engagement.
Owner
Jersey Rollz catering
Randolph
03.2014 - 06.2020
- Spearheaded sales efforts, growing the business by developing new catering opportunities and events.
- Created customized menus for clients and managed the logistics of food truck operations and event catering.
- Managed licensing, permits, and compliance, ensuring all legal and operational requirements were met.
- Led scheduling for events and staff, ensuring seamless operations and high client satisfaction.
General Manager
NJ Bar and Grill
Randolph
09.2008 - 06.2020
- Led a team to achieve sales goals while managing day-to-day operations, including ordering, payroll, and scheduling.
- Developed and implemented strategies to resolve customer complaints and improve service delivery.
- Coordinated special events and promotions, significantly boosting sales and customer engagement.
- Managed a team of staff, fostering a collaborative and high-performing environment.
Education
Associate of Science - Photography/ Business
Hallmark Institue of Photagraphy
Greenfield, MA06-2001
Skills
- Sales experience and customer-facing roles
- Strong negotiation and communication skills
- Expertise in scheduling, problem-solving, and team management
- Technology-savvy with proficiency in using mobile devices, tablets, and laptops
- Strong ability to build relationships with clients and maintain long-term business
- Self-disciplined, motivated, and results-oriented
- Ability to thrive in a fast-paced, target-driven environment
Accomplishments
- Presidents Club Sales Award
Timeline
Lead Technician
Sunset Pools
06.2021 - 03.2025
Manager
Stone water resturant
09.2020 - 06.2021
Owner
Jersey Rollz catering
03.2014 - 06.2020
General Manager
NJ Bar and Grill
09.2008 - 06.2020
Associate of Science - Photography/ Business
Hallmark Institue of Photagraphy
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