Erik Dorst
IT
Cincinnati,OH
Summary
Adept IT Operations and ERP Functional Analyst at The Hillman Group with a proven track record of enhancing system performance and operational efficiency. Demonstrated strategic problem-solving and team building skills that consistently deliver positive results for the organization. Expertise in system monitoring and fostering collaboration has improved customer satisfaction and streamlined business processes. Committed to excellence and innovation in all endeavors.
Overview
10
10
years of professional experience
Work History
IT Operations Analyst
The Hillman Group
07.2019 - Current
- Participated in change management activities to ensure seamless transitions during system updates or modifications.
- Improved system performance through proactive identification and resolution of technical issues.
- Increased customer satisfaction by providing timely and accurate support to end-users in troubleshooting technical problems.
- Supported application upgrades by thoroughly testing new features, identifying bugs, and collaborating with developers for timely resolutions.
- Streamlined workflows with the introduction of automation tools and scripts for routine tasks.
- Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
- Ensured business continuity with the development and execution of comprehensive disaster recovery plans.
- Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
- Maintained up-to-date knowledge of industry trends and emerging technologies to inform strategic decision-making within the organization.
- Optimized IT operations by implementing effective monitoring and incident management processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
ERP Functional Analyst
The Hillman Group
02.2015 - 07.2019
- Collaborated with cross-functional teams to ensure successful project delivery within tight deadlines.
- Reviewed test plans and validated BI reports according to organizational expectations.
- Developed comprehensive documentation for both technical and non-technical stakeholders, clarifying complex concepts for ease of understanding.
- Conducted regular user training sessions to promote swift adoption of new systems and enhance overall productivity.
- Validated business intelligence reports within test environment to troubleshoot production issues.
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
- Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.
- Effectively communicated complex technical information to diverse audiences through clear writing, concise presentations, and engaging discussions.
- Demonstrated exceptional problem-solving skills, quickly resolving technical issues while minimizing downtime and maintaining a high level of customer service.
- Ensured consistent system performance with proactive monitoring, maintenance, and timely upgrades as needed.
Education
Bachelor Of Computer Information Systems - Business Management
Indiana Wesleyan University
Marion, INSkills
- System monitoring
- Hardware troubleshooting
- Application support
- Operating systems
- IT service management
- System performance
- Support documentation
- Problem-solving abilities
- Team building
- IT risk management
Timeline
IT Operations Analyst
The Hillman Group
07.2019 - Current
ERP Functional Analyst
The Hillman Group
02.2015 - 07.2019
Bachelor Of Computer Information Systems - Business Management
Indiana Wesleyan University
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