Erik Duarte
Tustin,CA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
6
6
years of professional experience
Work History
Client Advisor
BMW Group
Buena Park, California
01.2024 - Current
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives
- Generated sales leads by attending industry events and networking opportunities
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Developed key customer relationships to increase sales
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office
- Watched for and recognized security risks and thefts to prevent or handle situations
- Consistently exceeded quotas by pursuing and closing sales
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives
- Maintained knowledge of sales and promotions, return policies and security practices
- Checked purchased vehicles at delivery time for damage and completed remaining preparations
- Developed pricing strategies that would maximize profits while still remaining competitive in the market
- Generated leads through cold-calling, networking, email campaigns
- Increased customer base and gross profit within first year
- Negotiated pricing contracts with clients for optimal profitability
- Ensured compliance with applicable laws governing the sale of products and services
- Maintained relationships with existing customers to encourage repeat and additional sales
Relationship Banker
Bank of America
Irvine, CA
01.2019 - 01.2024
- Assessed customer needs and upsold products and services to maximize sales
- Cultivated impactful relationships with customers and drove business development by delivering on product knowledge
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Explained bank services, financial products and applicable fees to clients
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Participated in community events and workshops to promote bank services and financial literacy
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions
- Analyzed client financial data to recommend personalized banking and investment solutions
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions
- Provided financial education and advice to clients, enhancing their understanding of banking options
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts
- Advised clients on investment options based on their individual needs and risk tolerance levels
- Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery
Skills
- Retail sales customer service
- Relationship selling
- Retail loss prevention
- Excellent Communication Skills
- Conflict mediation
- Microsoft Office expertise
- Up-selling
- Networking
- Sales pipeline management
- Deal structuring
- Negotiation
- Closing techniques
- Client Retention
- Cold calling
- Consultative selling
- Profit generation
Languages
Spanish
Native/ Bilingual
Accomplishments
- Top Sales Performer
- Top Client Survey Satisfaction
- Platinum Banker Status
Timeline
Client Advisor
BMW Group
01.2024 - Current
Relationship Banker
Bank of America
01.2019 - 01.2024