Erik Duchon
CX Insurance Solutions Llc
Beachwood
27
years of professional experience
Dynamic insurance professional with extensive experience at Progressive Insurance, excelling in client needs analysis and negotiation. Proven track record of enhancing customer satisfaction through effective follow-up and relationship building. Proficient in Microsoft Office Suite, leveraging technology to streamline processes and deliver exceptional service. Passionate about driving results and fostering strong client connections.
Work History
Licensed P&C Insurance Sales
4 Months- Exhibited strong personal responsibility to drive project success and team collaboration.
- Adapted quickly to fast-paced settings, maintaining productivity and focus on objectives.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
Insurance Agent
5 Years 2 Months- Responded to customer inquiries and issues, maintaining sound sales practices.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
Customer Service Representative/Project Manger
1 Year 6 Months- Managed difficult customer situations with professionalism and empathy.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Worked up quotes for requested orders.
- Scheduled delivery of orders.
- Managed Projects for new customers to provide best options.
Customer Service Representative
11 Months- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Worked with customers to resolve issues with Workers Compensation policies, Business Owners policy as well as addl commercial policies.
- Review and resolve audits of Workers Compensation policies.
Claims Adjuster
7 Months- Collaborated with legal counsel on complex cases requiring litigation or arbitration.
- Coordinated services from contractors, appraisers, and other professionals to expedite claims resolution.
- Maintained thorough knowledge of industry regulations and guidelines governing claims handling practices.
- Worked with Insured and Claimants to get details and recorded statements.
- Coordinated with repair facilities, tow companies and rental agencies to best serve both parties.
- Resolve claims within 24 to 48 hours if possible.
- Follow up to insure completion of claim and repairs.
Core Supervisor
2 Years- Executed daily opening and closing procedures to company standard.
- Inspired teams using motivational leadership style.
- Tracked employee performance to determine areas of strength and improvement.
- Trained classes to accept inbound claims calls. Including getting details of claims and how to handle them.
- Supervised employees taking inbound claims calls for Allstate Insurance Home Owners customers.
- Helped create and implement process for handling NFIP claims.
Agent Services Representative
1 Year 4 Months- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
- Acted as first level assistant to licensed agents to resolve coverage and billing issues.
Customer Service Representative/Sales/supervisor
13 Years 9 Months- Multiple positions within company.
- Customer Service - handling inbound calls regarding coverage, billing and underwriting. Processing endorsements on existing policies
- Resolution team- Handling escalated customer issues and resolving through service and processing endorsements.
- Coach internet Customer service- trained and supervised reps. To handle inbound Customer emails regarding policies.
- Business Systems Consultant- handle writing technicle requirements for changes to various Customer facing websites.
- Sales- inbound calls from prospective clients. Reviewing their needs and recommending coverage, features and benefits ultimately resulting in a sale.
Education
Skills
Assisted customers with follow-up inquiries to enhance satisfaction.
Supported client assessments to identify key requirements.
Conducted analyses to determine client needs.
Utilized Microsoft Office Suite for documentation and presentations.
Facilitated negotiations to achieve favorable outcomes.
Operated and developed databases for efficient information management.
Timeline
Licensed P&C Insurance Sales
CX Insurance Solutions Llc
04.2026 - CurrentRead More
Insurance Agent
The General
07.2020 - 09.2025Read More
Customer Service Representative/Project Manger
Tavens Packaging
01.2019 - 07.2020Read More
Customer Service Representative
Amtrust Financial
02.2018 - 01.2019Read More
Claims Adjuster
Progressive Insurance
06.2017 - 01.2018Read More
Core Supervisor
Pilot Catastrophe
04.2015 - 04.2017Read More
Agent Services Representative
Allstate Insurance
08.2013 - 12.2014Read More
Customer Service Representative/Sales/supervisor
Progressive Insurance
03.1999 - 12.2012Read More
Colorado Mountain College
Read More
University of Southern Florida
Read More