Erik E. Baszuk

• Oversaw evidence gathering and evaluation processes to ensure adherence to PSC guidelines and thorough case resolution.
• Assessed current case management practices and designed focused investigative strategies to optimize operational efficiency.
• Managed comprehensive case oversight for more than 200 cases since OpsHub's inception to enhance workflow effectiveness.
• Conducted over 50 meter tests for PSC cases to facilitate prompt communication with appeals representatives.
• Optimized field schedule management while overseeing case reporting processes.
• Addressed extensive backlog to facilitate adherence to shared metering regulations.
• Conducted thorough investigations of high bill inquiries to enhance customer satisfaction and reduce potential PSC occurrences.
• Developed comprehensive PSC rebuttals to facilitate swift and effective case closure processes.
• Facilitated teamwork among current and past department members to maintain high standards of customer service.
• Addressed and resolved customer complaints, regardless of scope, to enhance overall customer satisfaction.

• Worked no invoice report to trouble shoot why an account has not billed and billed to current
• Installed meters in SAP as part of meter install team (including electric, gas and NUG/bidirectional meters)
• Adept at data analysis, resolving billing account discrepancies, and generating corrections working outsort report
• Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
• Leveraged strong analytical skills to identify patterns in data, enabling faster billing resolutions and improved decision making.
• Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.

• Outbound sales role within the current client base
• Sending blast emails to 5,000 to 10,000 clients through Clearside in order to mine the data for warm leads based on open views and frequency of views.
• Using Clearside software to walk the customer through the solution through a demo site in order to build value for the sale
• Using Salesforce as a tool for callbacks and to move the customer through the sales process.

GPA: 3.5 GPA, Emphasis on Marketing and Promotion Management