Erik Flores
West Orange,NJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
UPS Supervisor
UPS Freight
10.2021 - 02.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team Member
Target
04.2020 - 02.2021
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
Education
No Degree - Graphic Design
Saint Peter's University
Jersey City, NJ09.2016
Skills
- Spanish
- Customer Service
- Microsoft Office
- Schedule development
- Team Management
- Process Improvement
- Inventory Control
- Business Development
- Dentrix
- Salesforce
- Quickbooks
- Data Entry
Certification
- Life & Health Insurance License - March 2021
Timeline
UPS Supervisor
UPS Freight
10.2021 - 02.2023
Team Member
Target
04.2020 - 02.2021
No Degree - Graphic Design
Saint Peter's University
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