Erik Friedhelm Baum
Las Vegas,NV
Overview
17
17
years of professional experience
Work History
Shuttle Driver/Service Drive Assistant
Mercedes Benz of Henderson
11.2023 - 09.2024
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
Customer Service Agent
Coin Cloud
07.2021 - 02.2022
- Handled customer inquiries, complaints, and concerns in a timely and professional manner.
- Guide and help clients set up cryptocurrency wallets.
- Instruct in field service technicians on procedures to fix ATM machines.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Mail Carrier
United States Postal Service
04.2013 - 09.2019
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Hospital Corpsman/Dental Assistant/EMT-Basic
United States Navy, USN
05.2007 - 05.2011
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
Education
Hospital Corpsman - Hospital Corpsman, Field Medical Training Battalion
School of Naval Medicine
Great Lakes, IL05-2008
High school diploma - General Studies
Eldorado High School
Las Vegas03-2003
Skills
- Collaborative teamwork
- Dedicated professional attitude
- Fast learner
- Strong verbal communication
- Effective time management
- Proficient in problem resolution
- Detail-oriented approach
- Strong relationship-building abilities
- Team leadership
Timeline
Shuttle Driver/Service Drive Assistant
Mercedes Benz of Henderson
11.2023 - 09.2024
Customer Service Agent
Coin Cloud
07.2021 - 02.2022
Mail Carrier
United States Postal Service
04.2013 - 09.2019
Hospital Corpsman/Dental Assistant/EMT-Basic
United States Navy, USN
05.2007 - 05.2011
Hospital Corpsman - Hospital Corpsman, Field Medical Training Battalion
School of Naval Medicine
High school diploma - General Studies
Eldorado High School
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