Erik Guillen
Upland,CA
Summary
Diversely Skilled Technical Analyst with 18 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
24
24
years of professional experience
Work History
Senior Technical Analyst
ARC Document Solutions
09.2006 - Current
- HP printer instructor across ARC organization , providing training and support throughout the process.
- Mentored junior technicians in best practices for data analysis, software development, and project management.
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
- Software Applications specialist
- SmartScreen TV Specialist
- Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members.
- Installed, tested and documented result for new software packages, technologies and tools.
Produce Clerk, Customer Service
Food4 Less
02.2001 - 08.2006
- Responsible for Produce Department Sales Floor
- Answer customers' questions about merchandise and advice customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Receive, open, unpack and issue sales floor merchandise
Mail Handler / Mail Clerk
United State Postal Service
11.2001 - 12.2001
- Responsible for processing mail
- Learned Zip Codes for different U.S
- States
- Fast pace working environment, loading mail bags in excess of40lbs
- (Temporary)
Education
Associate of Science - Information Technology – Computer Network System
Itt-Technical Institute
West Covina, CA09.2006
Skills
- Platforms: Windows, Apple, Linux
- Hardware Installation of Linux, Apple and Windows platforms
- Windows Administrator and Linux Administrator
- WAN Technologies and Applications
- Network Standards and Protocols
- Network Technology and Integration
- TCP/IP and Server Reconfiguration
- Microsoft Word, Excel, Access, PowerPoint, SQL
- Hardware and software installation
Timeline
Senior Technical Analyst
ARC Document Solutions
09.2006 - Current
Mail Handler / Mail Clerk
United State Postal Service
11.2001 - 12.2001
Produce Clerk, Customer Service
Food4 Less
02.2001 - 08.2006
Associate of Science - Information Technology – Computer Network System
Itt-Technical Institute
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