Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Education and Training
Timeline
Generic

Erik Guzman

Clint,TX

Summary

Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors. Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CSR

MAXIMUS
11.2024 - 01.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Shipping and Receiving Specialist

First Alert by Resideo
10.2021 - 06.2024
  • Assisted in unloading trucks at the warehouse dock area when necessary.
  • Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
  • Communicated with vendors regarding order status, changes in delivery schedules or returns and credits due to discrepancies.
  • Managed data entry into company's ERP system for tracking purposes.
  • Utilized computer systems to track and monitor packages from origin to destination.
  • Provided assistance in resolving any issues related to incorrect shipments received or missing items from an order.
  • Processed domestic and international paperwork including bills of lading, customs forms.
  • Obtained required documentation to process shipments and support movement.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Receiving Lead

Expeditors
01.2020 - 05.2021
  • Assisted with training new employees on best practices related to material handling processes.
  • Maintained accurate records of inventory levels, deliveries and returns in the company's database system.
  • Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
  • Organized warehouse space for efficient storage of goods and stock rotation.
  • Monitored merchandise received and shipped from facility in computer system.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Organized deliveries by sorting and stocking receivables
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Identified order discrepancies and damaged items and notified supervisor.

Education

High School Diploma -

Fabens High School
Fabens, TX
06-2010

DIPLOMA - AUTOMOTIVE STREET ROD FABRICATION

WyoTech
Laramie, WY
06-2011

Skills

  • Warehouse Safety
  • Pallet jack use
  • Load Planning
  • Barcode scanning
  • Material Handling Equipment
  • Stock Rotation
  • Receiving procedures
  • Workplace Cleanliness
  • Invoice reconciliation
  • Shipping and receiving
  • Warehousing Operations
  • Certified Forklift Driver
  • Forklift Operation
  • Warehouse Software Systems
  • Call center experience
  • Data entry
  • Call center operations
  • Customer service
  • Active listening

Certification

  • forklift certifed

Languages

Spanish
Professional
English
Professional

Affiliations

  • SAP system
  • EDMS system

Education and Training

other

Timeline

CSR

MAXIMUS
11.2024 - 01.2025

Shipping and Receiving Specialist

First Alert by Resideo
10.2021 - 06.2024

Receiving Lead

Expeditors
01.2020 - 05.2021

High School Diploma -

Fabens High School

DIPLOMA - AUTOMOTIVE STREET ROD FABRICATION

WyoTech

Similar Profiles

CREATE PROFILE
Erik Guzman