Teresa Davis
Wingate,NC
Summary
Skilled customer service personnel with expertise in the Logistics and Healthcare Customer Service industries. Working to build better business relations through interpersonal skills.
Overview
9
9
years of professional experience
Work History
CSR-Referral
Safelite Auto Glass
Columbus, OH
03.2023 - Current
- Inbound and outbound calls WFH
- Communicate with various insurance clients
- Schedule appointment for auto glass claims
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sortation Associate/ Safety Auditor
Amazon
East Point, GA
11.2017 - 05.2022
- Follow designated duties per manager and team ambassador leaders
- Receive and sort products via Symbol scanners logistics system
- Run safety audits ensuring workplace safety standards are being met through safety audit system inputting data via laptop.
General Clerk, Commerce Specialist
DHL ASOS
Union City, GA
04.2019 - 07.2021
- Accurately updating inventory via Warehouse Management system and multitasking with various systems
- Perform weekly audits of company equipment via Excel
- Deliver clerk assistance to direct managers
- Train and delegate task to Specialist and multiple departments
E-Commerce Specialist
DHL ASOS
Union City, GA
10.2018 - 04.2019
- Process case and unit inventory in adherence to stated warehouse and resolution programs and guidelines for department
- Physically and systematically build put-away cart consisting of single item, multi-item, and specialized case inventory.
- Worked well in a team setting, providing support and guidance.
Member Outreach Education Specialist
Anthem Blue Cross
Atlanta, GA
12.2013 - 12.2015
- Handle inbound calls as needed and notate call details account
- Conducting disease management survey via telephone and gathering appropriate member information
- Provide members with information on preventive health maintenance services while identifying barriers to care
- Work with social workers to assist with member barriers.
Education
Some College (No Degree) - Early Childhood Education
Atlanta Technical College
Atlanta, GASkills
- Healthcare Customer Service (3 years)
- Clerical Experience
- Logistics
- E-Commerce
- Supply Chain
- Shipping & Receiving
- Warehouse Management System
- Warehouse Leadership (3 years)
- Administrative Experience
- Warehouse experience
- Warehouse Safety
Timeline
CSR-Referral
Safelite Auto Glass
03.2023 - Current
General Clerk, Commerce Specialist
DHL ASOS
04.2019 - 07.2021
E-Commerce Specialist
DHL ASOS
10.2018 - 04.2019
Sortation Associate/ Safety Auditor
Amazon
11.2017 - 05.2022
Member Outreach Education Specialist
Anthem Blue Cross
12.2013 - 12.2015
Some College (No Degree) - Early Childhood Education
Atlanta Technical College
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