Summary
Overview
Work History
Education
Skills
Timeline
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Erik Hansen

Pawtucket,RI

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience

Work History

Customer Experience

Christmas Tree Shops
09.2020 - 08.2023
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

King Philip Regional High School
Wrentham, MA
06.2022

Skills

  • Answering Customer Questions
  • Cash Handling
  • Store Opening and Closing
  • Item Ticketing and Pricing
  • Cash Register Operation
  • Stocking and Receiving
  • Customer Assistance
  • Team Cooperation
  • Available Nights, Weekends and Holidays
  • Teamwork and Collaboration

Timeline

Customer Experience

Christmas Tree Shops
09.2020 - 08.2023

High School Diploma -

King Philip Regional High School

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Erik Hansen