Aiseosa Clinton
Garland,TX
Summary
Experienced and dedicated customer service professional with a proven track record of maximizing customer satisfaction through exceptional service and support. Highly knowledgeable about company standards and skilled in retaining product and service information to provide effective issue resolution. Proficient in promoting client services to boost revenue while adeptly addressing diverse client concerns. Well-versed in industry regulations and procedures, consistently exceeding customer expectations. Ready to leverage my expertise in customer and client services to enhance your team. Calm and composed under pressure, with a successful history of reducing customer dissatisfaction through acknowledgment, clear communication, and focused solutions. Expert in finding win-win scenarios and ensuring customers feel heard and valued. Patient and attentive, providing a friendly environment to ensure customer issues are resolved with utmost care and confidence.
Overview
6
6
years of professional experience
Work History
Senior Member Experience Advisor
NATIONS BENEFITS
Plantation, FL
05.2023 - 07.2024
- Managed inbound calls to assist members with placing, canceling, or requesting replacements for OTC orders
- Accurately documented customer conversations to track requests, issues, and resolutions
- Maintained comprehensive logs for key details on incoming and outgoing calls
- Leveraged product knowledge to provide helpful suggestions and recommendations for OTC products
- Embraced feedback from supervisors and peers to continuously improve skills
- Utilized scripts to ensure uniform and consistent communication
- Addressed customer inquiries courteously and effectively, using strong problem-solving skills
- Followed standard operating procedures to respond to telephone inquiries and complaints
- Assisted members with scheduling or canceling appointments as requested.
Member Medical Claim Advisor(Team Lead)
Mckesson International
Phoenix, AZ
03.2022 - 05.2023
- Acted as a liaison between opticians/providers and insurance companies, ensuring smooth communication and resolution of issues
- Made outbound calls to confirm patients received necessary treatments and ensured claims were processed accurately
- Documented payer conversations, maintained logs, and tracked requests and updates to ensure accuracy and follow-through
- Followed scripts and standardized questions to gather precise benefit details from payers, promoting uniformity
- Responding to client complaints through multiple channels, ensuring timely and effective resolution
- Built a thorough understanding of products and services to provide top-notch support and solutions to clients
- Trained new employees on company products, services, and various customer service approaches, enhancing team effectiveness.
Customer Service Representative
KW International
Dallas, TX
10.2020 - 03.2022
- Upheld privacy and security requirements established by company regulatory agencies
- Investigated activities of institutions to enforce laws and regulations and to confirm legality of transactions and operations and financial solvency
- Participated in ongoing training to enhance my own job skills and knowledge
- Evaluated data processing applications for institutions under examination to develop recommendations for coordinating existing systems with examination procedures
- Reviewed balance sheets, operating income and expense accounts, and loan documentation to confirm the institution
- Assets and liabilities.
Supervisor of Operations
Southwest Farmers market
Garland, TX
04.2018 - 10.2020
- Developed a talented team, participating in hiring, coaching and performance management processes
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Maintained professional working relationships and promoted open lines of communication with staff
- Improved product development and reduced mistakes by implementing strong quality assurance protocols
- Monitored market and competitor trends to develop new ideas and maintain company relevance
- Build strong relationships with suppliers and key customers to secure competitive products and prices.
Education
Associate of Science - Computer Science
University of Benin
Benin City Nigeria10-2016
Skills
- Data Entry
- Problem Solving
- Active Listening
- Adaptability
- Time Management
- Order And Refund Processing
- Call Documentation
- Customer Data Confidentiality
- POS Systems And Ordering Platforms
- Answering Customer Questions
- Solving Customer Concerns
- Self-Help Education
- Group facilitation
- Training and mentoring
- Data Interpretation
- Progress Reporting
- Records Maintenance
- Team Collaboration
- Problem-solving abilities
- Teamwork and Collaboration
- Self Motivation
- Administration Collaboration
Timeline
Senior Member Experience Advisor
NATIONS BENEFITS
05.2023 - 07.2024
Member Medical Claim Advisor(Team Lead)
Mckesson International
03.2022 - 05.2023
Customer Service Representative
KW International
10.2020 - 03.2022
Supervisor of Operations
Southwest Farmers market
04.2018 - 10.2020
Associate of Science - Computer Science
University of Benin
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