Erik A. Heinle
Pittsburgh,PA
Summary
Dynamic professional with a proven track record at The Church Brew Works, adept in client relations and complaint handling. Excelled in team collaboration and multitasking, significantly enhancing customer satisfaction. Skilled in Microsoft Office Suite, I bring a blend of hard and soft skills to drive positive outcomes and professional service excellence.
Overview
14
14
years of professional experience
Work History
Server
The Church Brew Works
Pittsburgh, USA
01.2016 - 12.2024
- Serve food and beverages while maintaining high-quality service at a tourist destination restaurant.
- Tailor services to guests’ needs as a knowledgeable resource for restaurant services and local attractions.
- Manage a team-oriented environment to serve large parties and events efficiently.
- Trained new employees on restaurant procedures and plating techniques.
Customer Service Representative
PPG INDUSTRIES, INC
Cranberry, PA
04.2022 - 11.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
Server
Piccolo Forno
Pittsburgh, USA
11.2017 - 02.2020
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Chaz & Odette
Pittsburgh, USA
07.2014 - 12.2016
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
Industrial Contracting Work
Heinle Masonry, Conco Industries, Image Works Painting
Sarver, PA
01.2011 - 06.2014
- Experience in projects including building construction, stripping/applying texture, and overall building maintenance.
- Performed demanding physical work over extended periods and modeled positive attitude.
Education
High School -
Knoch High School
01.2011
Skills
- Team collaboration
- Client relations
- Inbound and outbound calling
- Customer service
- Complaint handling
- Microsoft Office Suite
- Multitasking and organization
- Positive and professional
Timeline
Customer Service Representative
PPG INDUSTRIES, INC
04.2022 - 11.2024
Server
Piccolo Forno
11.2017 - 02.2020
Server
The Church Brew Works
01.2016 - 12.2024
Server
Chaz & Odette
07.2014 - 12.2016
Industrial Contracting Work
Heinle Masonry, Conco Industries, Image Works Painting
01.2011 - 06.2014
High School -
Knoch High School
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