Robby Herrema
Rochester,NY
Summary
Dedicated and proactive customer service professional with a strong work ethic, positive attitude, and a proven track record in customer resolving challenges. Experienced in problem-solving and maintaining professionalism and composure while addressing customer concerns.
Overview
13
13
years of professional experience
Work History
Shift Leader
Pittsford Dairy
05.2021 - Current
- Pittsford Dairy is in the center of the picturesque Pittsford Village on the Erie Canal. In the Summer, lines form out the door with families, little league teams and others. The ability to immediately troubleshoot any issues is essential to keep the lines moving.
- Shift manager, Open/Closer
- Recognized for hard work, customer service with a significant wage increase
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Lawnmower, Dog Sitter, Weeder
Community
01.2012 - Current
- I am known as a reliable person in my community and I am frequently approached to perform odd jobs.
Laborer
Home Flipper
02.2022 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
Coach
CYO Basketball League
09.2022 - 02.2023
- Developed and delivered effective and engaging coaching sessions to improve performance.
Education
Bachelor of Science - Business Management
Hobart And William Smith Colleges
Geneva, NY05-2027
High School Diploma -
McQuaid Jesuit Highschool
Rochester, NY06-2023
Skills
- Positive attitude
- Strong verbal and written communication
- Staff supervision
- Resource management
- Complaint resolution
- Diplomatic and fair
- Customer service management
- Equipment troubleshooting
- Shift checklists
- Staff training and development
- Interpersonal relations
Leadership Experience
- Captain, McQuaid Jesuit Varsity Crew team, 09/01/21 - 06/01/23
- Kairos Retreat Leader, 09/01/21 - 06/01/21
- Big Brother, McQuaid Jesuit, 09/01/20 - 06/01/23
- Pittsford Dairy Shift Leader, 05/01/21 - Present
Timeline
Coach
CYO Basketball League
09.2022 - 02.2023
Laborer
Home Flipper
02.2022 - 06.2024
Shift Leader
Pittsford Dairy
05.2021 - Current
Lawnmower, Dog Sitter, Weeder
Community
01.2012 - Current
Bachelor of Science - Business Management
Hobart And William Smith Colleges
High School Diploma -
McQuaid Jesuit Highschool
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