Summary
Overview
Work History
Education
Skills
Timeline
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Erik Ipina

San Diego,CA

Summary

Dynamic and bilingual professional with a proven track record at International Travelers House ITH, enhancing guest experiences and optimizing team performance. Expert in customer engagement and proficient in multitasking, I excel in fast-paced environments, achieving high levels of customer satisfaction without compromising service quality. Skilled in both reception and hospitality, my background includes significant achievements in event organization and guest service optimization.

Overview

1
1
year of professional experience

Work History

Hostel Receptionist

International Travelers House ITH
09.2023 - Current
  • Enhanced guest experience by providing exceptional customer service at the moment of check -in and addressing inquiries promptly.
  • Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.
  • Maintained a clean and welcoming reception area to create a positive first impression for guests.
  • Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
  • Assisted in training new staff members on receptionist duties, improving overall team performance.
  • Organized hostel events for guests'' Hiking, Beach Volleyball, Surf Lessons, Taco Tuesday, Karaoke, Game Night etc

Pool Server

Hilton Beach Resort
05.2024 - 10.2024
  • Managed cash and card transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
  • Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
  • Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
  • Maintained a clean and organized pool area for optimal guest comfort and safety.

Barback

SandBar Santa Barbara
04.2024 - 10.2024
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Education

High School Diploma -

Colegio De Bachilleres Ciudad De Mexico
Mexico City
02-2022

Skills

  • Effective Team Collaboration
  • Barista skills
  • Proficient Multitasking Ability
  • Bilingual in Spanish and English
  • Customer Engagement
  • Guest Experience Optimization

Timeline

Pool Server

Hilton Beach Resort
05.2024 - 10.2024

Barback

SandBar Santa Barbara
04.2024 - 10.2024

Hostel Receptionist

International Travelers House ITH
09.2023 - Current

High School Diploma -

Colegio De Bachilleres Ciudad De Mexico

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Erik Ipina