ERIK JACKSON
Nextlink Internet
Campbell
1
Language
11
years of professional experience
I am a hard worker with good work ethic and an eager mind to learn new tasks. I am looking to expand my horizons and take on more responsibility within this company. I work with integrity and understand the importance of respect with customers as well as my peers.
Work History
Infrastructure Supervisor
4 Years 4 Months- Led infrastructure initiatives to enhance network performance and reliability.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
- Worked in team-driven environments and communicated effectively with team members.
- Responded to and remedied critical issues that technicians could not address.
- Provided timely support resolutions to end-users while maintaining a high level of customer satisfaction and minimizing network interruptions/ possible downtimes
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
Infrastructure Technician
7 Years- Ensured compliance with safety regulations to maintain a safe working environment.
- Operate heavy machinery, including skid steer and pallet jacks, with efficiency
- Repair machinery as needed
- Inspect machinery routinely and request maintenance as needed
- Performed emergency on-call work hours during evening, weekends and some holidays
- Adhere to all safety practices
Painter
3 Years 11 Months- Organize and prepare tools for a variety of jobs, including welding and roofing
- Participate in demolition efforts
- Inspect equipment regularly to ensure proper working conditions
Plumbers Helper
1 Year 1 Month- Installed and repaired gas lines and hot and cold water lines.
- Followed relevant codes, regulations and safety techniques.
- Performed emergency on-call work hours during evening, weekends and some holidays.
- Installed and replaced water heaters, drain pipes and water supply lines.
- Tested piping systems with water and air pressure to maintain balance and accuracy
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
Education
Highschool
Skills
Troubleshooting
Manual Labor
Staff oversight
Leadership skills
Time management
Attention to detail
Multitasking
Reliability
Adaptability and flexibility
Effective customer communication
Languages
English
Timeline
Infrastructure Supervisor
Nextlink Internet
04.2022 - CurrentRead More
Infrastructure Technician
Nextlink Internet
08.2019 - CurrentRead More
Plumbers Helper
Willaby's Plumbing
01.2017 - 02.2018Read More
Painter
Jackson Painting and Remodeling
06.2015 - 05.2019Read More
Rains High School
Highschool
Read More