Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Johnson

Charlotte,NC

Summary

Hello, my name is Erik Johnson, I have been with Food Lion for two years and have made it all the way to Customer Service Manager, this is a very big deal since it averages with the Food Lion company five to seven years to get to where I am at. I also am very smart at solving issues and handling a bunch of things at once I have an IT, Business, and medical background. I am a very eager-to-learn person and I always give everything I do, my all and my best. I learn very quickly and am eager to be the newest member of your team.


- Thank you for your time and patience Erik Johnson

Overview

3
3
years of professional experience

Work History

Customer Service Manger

Food Lion
12.2022 - Current
  • Supported team members and management by going above and beyond to meet goals.
  • Answered customer inquiries and provided product guidance.
  • Kept records accurate and current by documenting movements in the company system.
  • Assisted with maintaining a clean and organized store appearance.

Assistant Costumer Service Manager

Food Lion
04.2022 - 12.2022
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.

Front End Supervisor

Food Lion
01.2022 - 04.2022
  • Monitored cash drawers in eight checkout stations to verify adequate cash supply.
  • Maintained transaction security by verifying payment cards against identification.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.

Sales Associate

Food Lion
01.2021 - 01.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Maintained records related to sales, returns, and inventory availability.

Education

Certificate - Health

Central Carolina Community College
Sanford, NC
06.2023

High School Diploma -

Chatham Central High School
Bear Creek, NC
12.2022

Skills

  • Membership Programs
  • Cash Register Operations
  • Team Contribution
  • Guest Communication
  • Time Management
  • Cleaning and Organization
  • Goals and Performance
  • Effective Multitasking

Timeline

Customer Service Manger

Food Lion
12.2022 - Current

Assistant Costumer Service Manager

Food Lion
04.2022 - 12.2022

Front End Supervisor

Food Lion
01.2022 - 04.2022

Sales Associate

Food Lion
01.2021 - 01.2022

Certificate - Health

Central Carolina Community College

High School Diploma -

Chatham Central High School
Erik Johnson