Erik Johnson
Charlotte,NC
Summary
Hello, my name is Erik Johnson, I have been with Food Lion for two years and have made it all the way to Customer Service Manager, this is a very big deal since it averages with the Food Lion company five to seven years to get to where I am at. I also am very smart at solving issues and handling a bunch of things at once I have an IT, Business, and medical background. I am a very eager-to-learn person and I always give everything I do, my all and my best. I learn very quickly and am eager to be the newest member of your team.
- Thank you for your time and patience Erik Johnson
Overview
3
3
years of professional experience
Work History
Customer Service Manger
Food Lion
12.2022 - Current
- Supported team members and management by going above and beyond to meet goals.
- Answered customer inquiries and provided product guidance.
- Kept records accurate and current by documenting movements in the company system.
- Assisted with maintaining a clean and organized store appearance.
Assistant Costumer Service Manager
Food Lion
04.2022 - 12.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Front End Supervisor
Food Lion
01.2022 - 04.2022
- Monitored cash drawers in eight checkout stations to verify adequate cash supply.
- Maintained transaction security by verifying payment cards against identification.
- Submitted reports to senior management to aid in business decision-making and planning.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
Sales Associate
Food Lion
01.2021 - 01.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Maintained records related to sales, returns, and inventory availability.
Education
Certificate - Health
Central Carolina Community College
Sanford, NC06.2023
High School Diploma -
Chatham Central High School
Bear Creek, NC12.2022
Skills
- Membership Programs
- Cash Register Operations
- Team Contribution
- Guest Communication
- Time Management
- Cleaning and Organization
- Goals and Performance
- Effective Multitasking
Timeline
Customer Service Manger
Food Lion
12.2022 - Current
Assistant Costumer Service Manager
Food Lion
04.2022 - 12.2022
Front End Supervisor
Food Lion
01.2022 - 04.2022
Sales Associate
Food Lion
01.2021 - 01.2022
Certificate - Health
Central Carolina Community College
High School Diploma -
Chatham Central High School
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