Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Erik Jones

West Springfield,MA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

ERP Analyst II

Yankee Candle Co, Inc.
03.2014 - Current
  • Provide Tier 1 IT support for for user issues, using ServiceNow platform to record and document for historical reference
  • Provision new users in Oracle; updating and removing access as needed
  • Address any separation of duty (SOD) or SOX compliance issues identified by internal reports, the business or auditors
  • Work with auditors to answer questions and provide necessary documentation as needed
  • Collaborate closely with upper management to drive strategy through development and implementation of new processes
  • Support the business to streamline responsibility requirements within Oracle, creating role-based responsibilities.

Helpdesk & Operations Specialist

Yankee Candle Co, Inc.
02.2008 - 03.2014
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Provided first-line support for production software; gathering concise information on production or user issues and contacting support personnel as needed
  • Monitored system processing and reported any issues and escalated as needed
  • Managed open trouble tickets on a daily basis through HEAT/ServiceNow software

Lab Technician

Yankee Candle Co, Inc.
10.2001 - 02.2008
  • Performed testing and quality control using approved laboratory procedures and instrumentation
  • Interpreted and documented results of tests into active databases and communicated results to internal customers
  • Managed project flow adhering to timelines
  • Built and regulated Bill of Materials (BOMs)
  • Ordered and sustained supply levels on a monthly basis following budget guidelines

Cycle Counter Analyst

Yankee Candle Co, Inc.
02.2001 - 10.2001
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies
  • Conducted physical inventories, verifying quantities against system records and adjusting as necessary using PkMS
  • Ensured product availability for customers by maintaining optimal stock levels across various departments
  • Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly

Production Material Specialist

Yankee Candle Co, Inc.
03.1999 - 02.2001
  • Processed and distributed production orders of raw materials
  • Developed premixed dyes and maintained inventory levels of all production dyes
  • Tested and deployed processes using Spectrophotometer for quality assurance of wax batch production

Education

High School Diploma -

Mount Anthony Union High School
Bennington, VT
06.1992

Skills

  • Microsoft Office
  • Computer proficiency
  • Basic SQL
  • Customer service
  • Technical Writing
  • Flexible and Adaptable
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Data Entry
  • Multitasking Abilities

Accomplishments

  • Leveraged Microsoft Excel to develop project tracking database to streamline data collection
  • Collaborated with colleague to develop and deploy web-based user acceptance review (UAR) tool
  • Developed and deployed segregation of duty rule sets to query user accounts to ensure SOX compliance

Interests

  • Genealogy - Over 14 years researching and collecting paternal and maternal family lineage data. Published my first genealogy books that showcases my maternal and paternal lineage.
  • Amateur (HAM) Radio

Timeline

ERP Analyst II

Yankee Candle Co, Inc.
03.2014 - Current

Helpdesk & Operations Specialist

Yankee Candle Co, Inc.
02.2008 - 03.2014

Lab Technician

Yankee Candle Co, Inc.
10.2001 - 02.2008

Cycle Counter Analyst

Yankee Candle Co, Inc.
02.2001 - 10.2001

Production Material Specialist

Yankee Candle Co, Inc.
03.1999 - 02.2001

High School Diploma -

Mount Anthony Union High School

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