RACHAEL ODOOM-CANN
Southbridge,MA
Summary
Dynamic Snr Applications Systems Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR APPS/SYSTEMS ANALYST ERP
UMASS Memorial IS
10.2023 - Current
- Worked closely with Accounts Payable team in regard to Supplier Invoices, Expenses, and reports
- Proficient in Cost Center Roles, Delegations and Locations
- Leads or performs studies to develop clear understanding of clients’ clinical or business processes, and corresponding information systems' needs
- Analyzes existing reports, procedures, systems, and controls
- Conducts feasibility studies and cost/benefit analyses
- Develops detailed conceptual designs/specifications which define scope and objectives, and functional and reporting requirements
- Develops application-level specifications for systems performance, systems integration, and data base design
- Produces data flow diagrams
- Devises and modifies procedures
- Performs and leads studies of impact of major systems conversions.
- Assessed business requirements to create focused solutions.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
IS Financial Project Coordinator - Contract
CEI Group - UMASS Memorial
03.2023 - 10.202
- Work with Project Managers to ensure: Ensure projects are accurate
- Invoices are processed and trackers are updated
- Insured budgets are accurate
- Line items have quotes, purchase orders etc
- Coach Project Managers on entering PO requests in Service Now
- Facilitates approval of invoices by PM
- Meet monthly with PMs to ensure trackers and funding are up to date on trackers.
FINANCIAL / PRICEBOOK ANALYST
Yatco Energy
08.2021 - 03.2023
- Strong analytical skills in interpreting data and product trends
- Ability to work independently, multitask, communicate with management and team members
- Expert in Excel, Word and PowerPoint
- Expert in Price book, PDI, Great Plains, and EDI
- Maintain pricing for all inventoried items
- Maintain all item information for inventory and non-inventory items
- Implement software leveraged to assist in daily management of cost and retail pricing
- Setup vendors for EDI (electronic) invoice imports
- Research and analyze sales activity, purchases and inventory cycles
- Import cost change spreadsheets and Price book files from vendors
- Make presentations regarding product sales, margins and trends
- Work closely with accounting team related to product and vendor management
- Evaluated and compared relative quality of various securities in given industry.
QUALITY ASSURANCE SPECIALIST
Digital Federal Credit Union
03.2017 - 08.2021
- Extensive operational experience working with Team Leaders and Managers in identifying, evaluating, and executing the right strategies to achieve value-building goals and drive growth in the department
- Improving quality assurance performance by effectively coaching agents through accuracy-driven and methodical approach
- Resulting in an improved monitoring standards now used by the entire Q&A team
- Delivering proven strengths in Auditing, Operations Monitoring, and Program Implementation for current organization, helping them achieve and surpass department objectives
- Contributed to the design and modification of various checklist to adhere to quality standards.
TELLER II / ATM CUSTODIAN
Santander Bank
03.2015 - 03.2017
- Handled various transactional services such as Bank Deposits, Funds Transfer, Payments Collections, and other bank transactions to name a few
- Provided world class custom services while maintaining client's privacy and confidentiality
- Adhered to the bank policies and procedures
- Acquired strong mathematical and cash handling skills which aided in an audit
- Serviced ATM equipment for expedient repair and minimal downtime
- Ordered cash from the Federal Reserve to ensure ATM has enough funds during bank operations, holidays, and long weekends
- Processed quarterly ATM audits with zero error rates
- Processed ATM transactions weekly.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION AND MANAGEMENT -
Assumption University
Worcester, MA05.2022
Skills
- Written Communication
- Problem Resolution
- Team Management
- Organizational Skills
- Microsoft Office
- Conflict Resolution
- Team building
- Active Listening
Certification
AWS Solutions Architect- Associate, E3JG4K7LF1EQQ8S3
Linkedin Link
http://www.linkedin.com/in/rachael-odoom-cann-aab138127
Community Service
Worcester Homeless Shelter, Worcester, MA, 11/01/17, Present, Every Thanksgiving and Christmas, I join my church, Faith Fellowship Int to help serve at the homeless shelter as well as pray and feed the homeless on the streets of Worcester by providing them with packaged groceries.
References
- Michael Dow, UMASS Memorial, SR DIR APPLICATIONS, (774) 445-9381, michael.dow@umassmemorial.org
- Shawn Gaillardet, UMASS Memorial, MGR APPLICATIONS - ERP, (508) 334-0276, shawn.gaillardet@umassmemorial.org
- Dan Suchecki, UMASS Memorial, DIR IS BUSN OPS, (774) 445-8481, dan.suchecki@umassmemorial.org
- Eric Bernard, UMASS Memorial, AVP IS SHARED SVCS, (508) 793-6479, eric.bernard@umassmemorial.org
Timeline
SR APPS/SYSTEMS ANALYST ERP
UMASS Memorial IS
10.2023 - Current
IS Financial Project Coordinator - Contract
CEI Group - UMASS Memorial
03.2023 - 10.202
FINANCIAL / PRICEBOOK ANALYST
Yatco Energy
08.2021 - 03.2023
QUALITY ASSURANCE SPECIALIST
Digital Federal Credit Union
03.2017 - 08.2021
TELLER II / ATM CUSTODIAN
Santander Bank
03.2015 - 03.2017
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION AND MANAGEMENT -
Assumption University
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