Erik Lavender
Midland,NC
Summary
Proven track record at Hilton Garden Inn Hotel, enhancing guest satisfaction and streamlining event processes. Expert in guest relations and problem-solving, ensuring seamless event execution. Demonstrated organizational skills and attention to detail, leading to positive feedback and reliability in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Banquet Houseperson
Hilton Garden Inn Hotel
02.2013 - Current
- Efficiently managed event inventory, allowing for accurate tracking and streamlined processes.
- Maintained clean and organized event spaces for optimal functionality and visual appeal.
- Enhanced guest satisfaction by ensuring timely setup and breakdown of banquet events.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with team members to ensure seamless execution of all event components, leading to positive guest feedback.
- Utilized effective problem-solving skills to address unexpected challenges during events, maintaining professionalism under pressure.
Education
Associate of Science - Human Services
Stanly Commiunity College
Albemarle, NC05.2025
Skills
Customer service focus
Guest Relations
Attention to Detail
Problem-solving abilities
Reliability
Organizational Skills
Active Listening
Timeline
Banquet Houseperson
Hilton Garden Inn Hotel
02.2013 - Current
Associate of Science - Human Services
Stanly Commiunity College
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