Willie Hardaway
Raytown,MO
Summary
Dynamic Banquet Houseperson at Loews Hotels, recognized for exceptional guest relations and a proactive mindset. Expert in event setup and banquet room layout, ensuring cleanliness and efficiency. Proven ability to lead teams and multitask effectively, enhancing overall guest experience and satisfaction during high-pressure events.
Overview
2021
2021
years of professional experience
Work History
Banquet Houseperson
Loews Hotels
Banquet Houseman Supervisor
Marriot Hotels And Resorts
Kansas City, MO
09.2016 - 03.2020
- Set up and arrange banquet spaces according to event specifications.
- Assist in the preparation and breakdown of events, ensuring seamless transitions.
- Maintain cleanliness and organization of banquet areas before, during, and after events.
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Software.
- Collaborated with the banquet team to provide exceptional customer experiences during events.
- Supervised daily operations, ensuring exceptional guest service and adherence to hotel standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Banquet Houseman Supervisor
Starwood Hotels & Resorts
Kansas City, MO
04.1997 - 09.2016
- Set up and arrange banquet spaces according to event specifications.
- Assist in the preparation and breakdown of events, ensuring seamless transitions.
- Maintain cleanliness and organization of banquet areas before, during, and after events.
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Software.
- Collaborated with the banquet team to provide exceptional customer experiences during events.
- Supervised daily operations, ensuring exceptional guest service and adherence to hotel standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Boatswain's Mate
US Navy
Guam
04.1990 - 09.1993
- Set up and arrange banquet spaces according to event specifications.
- Assist in the preparation and breakdown of events, ensuring seamless transitions.
- Maintain cleanliness and organization of banquet areas before, during, and after events.
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Software.
- Collaborated with the banquet team to provide exceptional customer experiences during events.
- Supervised daily operations, ensuring exceptional guest service and adherence to hotel standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Raytown South
Raytown, MO05.1990
Skills
Customer service focus
Food safety
Cleanliness standards
Guest relations
Table setting proficiency
Proactive mindset
Efficient workflow
Event setup expertise
Banquet room layout
Cleaning and organization
Room setup and breakdown
Teamwork
Teamwork and collaboration
Multitasking
Excellent communication
Team leadership
Timeline
Banquet Houseman Supervisor
Marriot Hotels And Resorts
09.2016 - 03.2020
Banquet Houseman Supervisor
Starwood Hotels & Resorts
04.1997 - 09.2016
Boatswain's Mate
US Navy
04.1990 - 09.1993
Banquet Houseperson
Loews Hotels
High School Diploma -
Raytown South