Erik Lopez Juarez
Phoenix,AZ
Summary
Highly motivated detail-preventing and resolving security breaches and fraudulent activities. Maintains professionalism and strong customer service standards. Independently handle daily functions and meet guest needs. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Hyatt Regency
Phoenix, Arizona
07.2024 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Loss Prevention Officer
Marriott International, Inc.
08.2018 - Current
- Conducted daily property walk-throughs to identify potential security risks. Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Observed video surveillance systems for prompt emergency response.
- Responded quickly to emergency alarms and calls for guests and associates assistance.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing guests to safety.
- Completed incident reports and activity logs for accurate, current records.
Assistant Loss Prevention Manager
Marriot International, Inc
Phoenix, Arizona
11.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Trained loss prevention staff, department managers and associates for emergency evacuation purposes.
- Created and maintained records of security incidents and investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Trained personnel on security best practices, protocols and procedures.
- Hotshop, PMS, GXP user.
- Cross-trained existing employees to maximize team agility and performance.
Merchandise Specialist
JCPenney
04.2013 - 08.2018
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Conducted regular store audits to verify compliance with company policies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
No Degree - Criminal Justice
Phoenix Community College
Phoenix12.2018
High School Diploma -
Phoenix Central High School
Phoenix, AZ05.2012
Skills
- Interrogation Techniques
- Active Learning
- Year-End Reporting
- Safety Promotion
- Security Camera Monitoring
- Daily Audits
- Basic First Aid
- Witness Interviews
- Monitor Employees
- Team Meetings
- Critical Thinking
- Safety Violations
- Guest Services
- Inventory Management
- Complex Problem-Solving
Certification
- Certified CPR and AED responder
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Hyatt Regency
07.2024 - Current
Assistant Loss Prevention Manager
Marriot International, Inc
11.2021 - 08.2024
Loss Prevention Officer
Marriott International, Inc.
08.2018 - Current
Merchandise Specialist
JCPenney
04.2013 - 08.2018
No Degree - Criminal Justice
Phoenix Community College
High School Diploma -
Phoenix Central High School
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