Erik Luna
The Bronx,NY
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Cashier Supervisor
PLS Check Cashing
01.2020 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Store Assistant
Pinkberry
10.2016 - 12.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Maintenance Crew Member
Gaton Cleaning Services
07.2013 - 09.2016
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Bachelor Of Applied Arts And Science - Criminal Science
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2021
Skills
POS systems
Merchandising
Quality assurance
Distribution center management
Process and procedure development
Strategic selling
Marketing strategy
Timeline
Cashier Supervisor
PLS Check Cashing
01.2020 - Current
Store Assistant
Pinkberry
10.2016 - 12.2019
Maintenance Crew Member
Gaton Cleaning Services
07.2013 - 09.2016
Bachelor Of Applied Arts And Science - Criminal Science
John Jay College of Criminal Justice of The City University of New York