ERIK MAGANA
Sales
Ontario,CA
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at LMI through expert leadership and problem-solving. Excelled in employee coaching and maintaining safety, boosting sales by implementing strategic initiatives at American Road Trading. Skilled in business analysis and customer service, consistently surpassing performance goals.
Overview
10
10
years of professional experience
Work History
Sales Manager
American Road Trading
06.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Supervisor/lead
LMI
07.2014 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over Type operations.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Education
High School Diploma -
Chaffey Adult School
Ontario, CA12.2023
Skills
- Quality Education
- Site Safety Inspections
- Employee Coaching and Mentoring
- Employee Relationships
- Business Analysis
- Professional Telephone Etiquette
- Performance Goals
- Business Correspondence
- Customer Information Databases
- Online Chat
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Interests
Family
Love
Peace
Passion
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Named "Manager of the Year" in [year].
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Sales Manager
American Road Trading
06.2020 - Current
Supervisor/lead
LMI
07.2014 - 03.2020
High School Diploma -
Chaffey Adult School
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