Erik Malone
Mansfield,TX
Summary
With a proven track record at Tim's Towing, I excel in vehicle recovery and customer interaction, enhancing service efficiency and customer satisfaction. Skilled in navigation and emergency response, I've adeptly managed complex towing operations, ensuring safety and reliability. My expertise has significantly contributed to operational improvements and positive customer feedback.
Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Experienced Job Title offering exceptional skills in route planning gained during Number years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Overview
7
7
years of professional experience
Work History
Light Duty Tow Truck Operator
Tim's Towing
05.2022 - 08.2023
- Safely operated tow truck to transport vehicles to designated locations.
- Assisted customers with vehicle breakdowns, ensuring quick and efficient service.
- Monitored road conditions to avoid delays and ensure timely service.
- Improved customer satisfaction by promptly responding to roadside assistance calls.
- Maintained tow truck equipment for optimal performance and reliability.
- Collaborated with dispatch to coordinate pick-ups and drop-offs efficiently.
- Ensured safety compliance, following all traffic laws and regulations during operations.
- Provided assistance for stranded motorists, offering support and reassurance.
- Inspected vehicles before towing to prevent further damage and ensure safe transport.
- Managed documentation for each towing job to ensure accurate record-keeping.
- Navigated complex routes to deliver vehicles to appropriate locations promptly.
- Enhanced service efficiency by keeping tools and equipment well-organized.
- Successfully handled difficult towing situations with skill and expertise.
- Communicated clearly with customers to explain towing procedures and timelines.
- Utilized specialized towing techniques for safe handling of various vehicle types.
- Coordinated with repair shops to ensure vehicles were delivered to correct destinations.
Light Duty Tow Truck Operator
Miller's Towing
08.2022 - 11.2022
- Safely operated tow truck to transport vehicles to designated locations.
- Assisted customers with vehicle breakdowns, ensuring quick and efficient service.
- Monitored road conditions to avoid delays and ensure timely service.
- Improved customer satisfaction by promptly responding to roadside assistance calls.
- Maintained tow truck equipment for optimal performance and reliability.
- Collaborated with dispatch to coordinate pick-ups and drop-offs efficiently.
- Ensured safety compliance, following all traffic laws and regulations during operations.
- Provided assistance for stranded motorists, offering support and reassurance.
- Inspected vehicles before towing to prevent further damage and ensure safe transport.
- Managed documentation for each towing job to ensure accurate record-keeping.
- Navigated complex routes to deliver vehicles to appropriate locations promptly.
- Enhanced service efficiency by keeping tools and equipment well-organized.
- Successfully handled difficult towing situations with skill and expertise.
Light Duty Tow Truck Operator
Fort Worth Towing
02.2020 - 05.2022
- Safely operated tow truck to transport vehicles to designated locations.
- Assisted customers with vehicle breakdowns, ensuring quick and efficient service.
- Monitored road conditions to avoid delays and ensure timely service.
- Improved customer satisfaction by promptly responding to roadside assistance calls.
- Maintained tow truck equipment for optimal performance and reliability.
- Collaborated with dispatch to coordinate pick-ups and drop-offs efficiently.
- Ensured safety compliance, following all traffic laws and regulations during operations.
- Provided assistance for stranded motorists, offering support and reassurance.
- Inspected vehicles before towing to prevent further damage and ensure safe transport.
- Managed documentation for each towing job to ensure accurate record-keeping.
- Navigated complex routes to deliver vehicles to appropriate locations promptly.
- Enhanced service efficiency by keeping tools and equipment well-organized.
- Successfully handled difficult towing situations with skill and expertise.
Light Duty Tow Truck Operator
Big Sky Towing
01.2017 - 05.2018
- Safely operated tow truck to transport vehicles to designated locations.
- Assisted customers with vehicle breakdowns, ensuring quick and efficient service.
- Monitored road conditions to avoid delays and ensure timely service.
- Improved customer satisfaction by promptly responding to roadside assistance calls.
- Maintained tow truck equipment for optimal performance and reliability.
- Collaborated with dispatch to coordinate pick-ups and drop-offs efficiently.
- Ensured safety compliance, following all traffic laws and regulations during operations.
Education
High School Diploma - High School Education
Crane High School
Crane Texas05.2016
Skills
- Vehicle recovery
- Roadside assistance
- Towing operations
- Safety compliance
- Emergency response
- Customer interaction
- Problem solving
- Navigation skills
- Traffic laws
- Driver safety
- Vehicle inspection
- Load securing
- Time management
- Accident prevention
- Equipment maintenance
- Route planning
- Communication skills
- Mechanical knowledge
Languages
Spanish
Elementary
Timeline
Light Duty Tow Truck Operator
Miller's Towing
08.2022 - 11.2022
Light Duty Tow Truck Operator
Tim's Towing
05.2022 - 08.2023
Light Duty Tow Truck Operator
Fort Worth Towing
02.2020 - 05.2022
Light Duty Tow Truck Operator
Big Sky Towing
01.2017 - 05.2018
High School Diploma - High School Education
Crane High School
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