Erik Meendsen
Richardson
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deal Desk Analyst
Oracle
Dallas
01.2023 - Current
- Support the sales organization internally throughout the sales cycle.
- Provide excellent organization to streamline the process of closing a deal.
- Manage customer CPQ quotes, Q requests, and DAS approvals.
- Draft and review contracts, ensuring compliance with regulations and policies.
Global Support Business Analyst
Oracle
Dallas
10.2021 - 01.2023
- Troubleshoot issues with multi-million dollar, time sensitive, deals for various external companies around the world.
- Manage customer quotes and provide internal customer support.
- Provide support to the Sales Team while maintaining consistent communication from other internal teams, who assist with issues within the quotes.
Professional Tennis Coach
Canyon Creek Country Club
Dallas
05.2021 - 09.2021
- Coaching students to learn tennis as well as multiple life skills.
- Work in tennis shop with administrative work such as schedule management and Microsoft Office.
- Lead and manage younger students in summer tennis camp.
Web Content Editor/Product Tester
Tennis Warehouse
San Luis Obispo
08.2018 - 05.2021
- Manage multiple website and required writing responsibilities, as well as the use of HTML.
- Administrator of Talk Tennis message board managing user accounts and various posts.
- Test and review tennis equipment for customers and various manufacturers.
- Create YouTube video content, TalkTennis podcast content, and social media posts on Instagram, Twitter, and Facebook.
Customer Service Representative
Tennis Warehouse
San Luis Obispo
06.2017 - 09.2017
- Compile and place orders for phone customers on a wide variety of tennis equipment.
- Troubleshoot and resolve order problems.
- Help customers decide the proper tennis equipment for their playing levels and needs.
Picker/Packer
Tennis Warehouse
San Luis Obispo
06.2016 - 09.2016
- Retrieve and review orders with accuracy.
- Pick, prepare, quality check, and pack merchandise for shipment.
- Learn about the workings of a logistics company.
Education
Bachelor of Arts - Business Administration, Exercise & Sports Science
Austin College
Sherman, TX05.2018
Skills
- Deal management
- CPQ process
- Quote management
- Problem solving
- Effective communication
- Attention to detail
- Customer relationship management
- Root-cause analysis
- Project management
- Decision-making
- Contract analysis
- Basic IT support
Certification
- Google Technical Support Fundamentals [Received 08/2025]
- IT support program, developed by Google, that covers skills such as troubleshooting hardware and software issues, customer service, operating systems, network fundamentals, and system administration.
Accomplishments
• Carroll Pickett Most Outstanding Men’s Tennis Player Award 05/2018
• Team Captain, Austin College men’s varsity tennis team 08/2016-05/2018
• SCAC conference All Tournament team (two years)
• Honorable Mention All SCAC (three years) 08/2014 - 05/2017
• Student Athletic Advisory Council representative 08/2015- 05/2017
Timeline
Deal Desk Analyst
Oracle
01.2023 - Current
Global Support Business Analyst
Oracle
10.2021 - 01.2023
Professional Tennis Coach
Canyon Creek Country Club
05.2021 - 09.2021
Web Content Editor/Product Tester
Tennis Warehouse
08.2018 - 05.2021
Customer Service Representative
Tennis Warehouse
06.2017 - 09.2017
Picker/Packer
Tennis Warehouse
06.2016 - 09.2016
Bachelor of Arts - Business Administration, Exercise & Sports Science
Austin College