Erik Mejia
Brooklyn
Overview
6
6
years of professional experience
Work History
Dispatcher
NYC Ferry
06.2023 - Current
- Track trip statuses and maintain accurate records
- Manage dispatch operations efficiently
- Troubleshoot and resolve reported issues promptly
- Coordinate with other departments for seamless operations
- Monitor service quality and compliance with standards
- Operate communication systems effectively
- Schedule vessels using computerized software
- Maintain trip manifests for route efficiency
- Provide courteous assistance to the public
- Respond promptly to service requests
Crew Lead
AMC Theatres
06.2022 - 05.2023
- Managed stockroom operations, optimizing space for $20,000+ inventory
- Led and trained a team of 5+ associates to improve service and efficiency
- Maintained a calm demeanor to promote positive guest interactions and deter disruptive behavior
- Courteously answered guest questions and directed them to appropriate resources
- Collaborated effectively with supervisors and co-workers
- Demonstrated multitasking ability in greeting guests, scanning tickets, checking IDs, and providing information
- Applied effective sales techniques, meeting expectations for loyalty card sales and upselling
- Completed transactions accurately and securely using point-of-sale terminals
- Enforced movie ratings and ID-checking policies courteously and effectively
- Ensured security of cash, receipts, and tickets
- Maintained cleanliness of theater areas and performed nightly custodial duties
Cashier/Sales Associate
Nate's Pharmacy
09.2019 - 05.2022
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales and returns on a cash register by scanning items, itemizing, and totaling customers' purchases
- Resolve customer issues and answer questions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Balances cash drawer by counting cash at the beginning and end of the work shift
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- Western Union Associate, Cash handling, sending money domestic and international transactions including bill payment and foreign exchange
- Helped Refill Prescriptions if needed
Flexible Fulfillment
Target
12.2018 - 01.2019
- Arrange items neatly on the floor
- Assemble items efficiently to fulfill guests' orders, ensuring they meet service-level standards
- Carefully package and prepare guest orders for shipment
Education
No Degree - Music Recording Technology/Liberal Arts
LaGuardia Community College
Long Island City, NY01-2020
No Degree - Liberal Arts
New York City College of Technology
Brooklyn, NY01-2019
High School Diploma -
Edward R Murrow High School
Brooklyn06-2018
Skills
- Microsoft OS
- Plexis POS
Honors & Awards
AMC Associate of the Month
Language Skill
Spanish / Fluent
Timeline
Dispatcher
NYC Ferry
06.2023 - Current
Crew Lead
AMC Theatres
06.2022 - 05.2023
Cashier/Sales Associate
Nate's Pharmacy
09.2019 - 05.2022
Flexible Fulfillment
Target
12.2018 - 01.2019
No Degree - Music Recording Technology/Liberal Arts
LaGuardia Community College
No Degree - Liberal Arts
New York City College of Technology
High School Diploma -
Edward R Murrow High School