Erik Mendoza
Los Angeles,CA
Overview
17
17
years of professional experience
Work History
Asset Protection Associate
Macys Department Store
Los Angeles, CA
10.2024 - 02.2025
- Monitored store environment to prevent theft and ensure safety compliance.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy.
- Collaborated with team members to implement loss prevention strategies effectively.
- Assisted in training new associates on policies and procedures related to asset protection.
- Engaged with customers to promote a safe shopping environment while addressing concerns.
- Utilized surveillance equipment to monitor activities and respond promptly to suspicious behavior.
- Investigated incidents of theft or fraud, compiling detailed reports for management review.
- Analyzed patterns in loss data to recommend actionable improvements in security measures.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Kept patrons and employees safe and from criminal activity.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Utilized various hand and power tools to secure premises and increase protection.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Driver
Lyft
Los Angeles, CA
04.2022 - 08.2024
- Operated delivery vehicles to transport goods efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Documented daily logs detailing mileage, fuel usage, and delivery schedules.
- Assisted in loading and unloading cargo, maintaining proper weight distribution for safe travel.
- Followed navigation routes to optimize travel time and reduce delays during deliveries.
- Maintained communication with dispatch to report any delays or issues encountered on the road.
- Adhered to safety protocols and traffic laws to minimize risks while driving on public roads.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Delivery Driver
Uber Eats
Los Angeles, CA
02.2022 - 08.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Day Porter/Maintenance
Abm Industries Inc De
City Of Los Angeles, CA
11.2019 - 02.2020
- Communicated with coworkers and managers about completed duties.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Adhered to company safety regulations and OSHA requirements.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping and window-cleaning.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Maintained lobby in pristine condition and kept trash promptly emptied.
Food Preparation
Pace
Los Angeles , CA
10.2018 - 02.2019
- Answered telephones and completed financial transactions for other team members.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Proofed dough and baked breads, cookies and other bakery products.
- Weighed and labeled products.
- Set up advertising signs and displays on shelves, counters and tables.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Removed discontinued, old and slow-moving items from shelves.
Framer/Handyman
CREATE To Modernize
Los Angeles, CA
10.2017 - 04.2018
- Maintained a daily work record.
- Maintained excellent performance while working on group projects.
- Efficiently met deadlines under weather and time constraints.
- Selected materials, equipment and tools that would be needed on a job site.
- Installed wall, roof and floor structures according to blueprints.
- Understood steps needed to complete a home from the start to the finish.
- Cut, measured and shaped wood.
- Examined wood for defects and damage.
- Used machines and tools such as nail guns, saws and grinders safely and with accuracy.
- Cleaned and organized job sites.
- Coordinated and monitored vendor maintenance for large repairs.
Handyman/Construction
Mario Gonzalez Handyman
Los Angeles, CA
02.2016 - Current
- Kept tool, material and equipment inventory updated.
- Removed previous paint by seam-cleaning, sandblasting, scraping and sanding.
- Refurbished furniture to restore functionality and appearance.
- Cleaned and maintained both the interior and exterior of the building.
- Inspected units meticulously to guarantee readiness for incoming tenants.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Troubleshot and repaired faulty heating, air conditioning and ventilation systems.
- Removed and repaired carpet and wood flooring.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds and watering lawns for a square foot facility.
- Set ladders, scaffolds and hoists in place for taking supplies to roofs.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
Framer
Sharffs Framers
Los Angeles, CA
06.2017 - 10.2017
- Understood steps needed to complete a home from the start to the finish.
- Cleaned and organized job sites.
- Selected materials, equipment and tools that would be needed on a job site.
- Cut, measured and shaped wood.
- Efficiently met deadlines under weather and time constraints.
- Maintained excellent performance while working on group projects.
- Examined wood for defects and damage.
- Used machines and tools such as nail guns, saws and grinders safely and with accuracy.
- Installed wall, roof and floor structures according to blueprints.
- Installed, aligned, and balanced new equipment.
- Manually carried roofing materials up ladders.
- Cleared drains and downspouts and cleaned gutters.
- Removed damaged tile, brick and mortar.
- Used hand tools to change worn cutting tools.
Assistant Used Car Manager
Center Bmw
Sherman Oaks, CA
07.2014 - 12.2015
- Assessed sales opportunities, collected competitor information and performed detailed market analysis.
- orked closely with manager to provide effective assistance for all aspects of business operation.
- Performed market analysis, assessing opportunities and collecting competitor intelligence.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Negotiated and finalized used car pricing and contract terms.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Used effective data analysis and sales strategies to increase profitability and develop a system or organization for projects.
- Used effective data analysis and sales strategies to increase profitability and develop a system or organization for projects.
- Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
Service Advisor
Bmw Of Monrovia
Monrovia, CA
09.2013 - 06.2014
- Escalated incidents to the next level to remain compliant with the company's standards and procedures.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Answered customer questions about services and explained the charges that were involved.
- Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
- Maintained cleanliness and presentation of stock room and production floor.
- Stocked and replenished merchandise according to store merchandising layouts.
- Processed cash and credit payments rapidly and accurately.
- Supervised and directed all merchandise and shipment processing.
Customer Service Advisor/Sales/In Charge Of All Lot Porter
Nissan Duarte
Duarte, CA
11.2012 - 09.2013
- Assisted various business groups with document organization and dissemination during acquisitions.
- Reported unlawful parking jobs.
- Moved cars around the lot to ensure space efficiency.
- Escorted drivers to vehicles and helped load or carry large items.
- Parked cars according to customer needs and retrieved them.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer questions about services and explained the charges that were involved.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Earned management trust by serving as key holder, responsibly opening and closing store
- Cleaned and organized the store, including the checkout desk and displays
Assistant Used Car Manager
Buena Park Honda
Buena Park Honda, CA
02.2012 - 10.2012
- Copied, logged and scanned supporting documentation.
- Negotiated and finalized used car pricing and contract terms.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Used effective data analysis and sales strategies to increase profitability and develop a system or organization for projects.
- Managed sourcing, purchasing and showroom delivery of all pre-owned inventory, including trade-ins and auctions.
- Marketed successfully through social media at no additional cost to dealership.
- Communicated with the service team and other staff to assist customers.
- Purchased cleaning supplies and maintained inventory.
- Eliminated errors in financial record keeping through careful forecasting and budget administration.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
Handyman/Roofer
Little Man Company
Durham, NC
03.2011 - 11.2011
- Cleaned, repaired and inspected units to ensure they were ready for new tenant move-ins.
- Removed previous paint by seam-cleaning, sandblasting, scraping and sanding.
- Kept tool, material and equipment inventory updated.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Removed damaged tile, brick and mortar.
- Conducted regular inspections and troubleshot building roofing systems.
- Precisely cut felt, shingles, and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Eliminated barriers to productivity by interpreting for [Language]-speaking workers and managers.
- Inspected roofs and identified deficiencies for repair cost estimation.
Enumerator
Census Burueal
Los Angeles, CA
04.2010 - 07.2010
- Walked door to door and collected demographic information.
- Double checked information on survey forms.
- Maintained records of work, including hours, houses visited, surveys completed and money spent.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Assisted people in filling out the surveys with complete and accurate information.
Service Assistant
American Apparel
Los Angeles, CA
02.2009 - 01.2010
- Trained newly hired employees on the company's processes and procedures.
- Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
- Inventoried and restocked items throughout day.
- Assisted customers with carry-out service.
Education
Art And Design
Los Angeles City College
Los Angeles, CAHigh School Diploma - undefined
Belmont Senior High School
Los Angeles, CA2008
Skills
- Upselling techniques
- Effective trainer
- Managing changing priorities
- Working in coolers and freezers
- Thrives in fast-paced environment
- [Specialty] Cuisine knowledge
- Strong work ethic
- Accurate money handling
- Guest relations
- Ordering and invoicing
- Time management
- Customer service
- Multitasking
- Equipment maintenance
- Strong communication skills
- Microsoft Excel
- Lifts and carries up to 90 lbs
- Flexible schedule capability
- Team leadership
- Product stocking
- Food and beverage pairings
- Safe food handling
- Conversant in Spanish and English
- Hand tools
- Repair work
- Painting
- Power tools
- Appliance installation
- Drywalling
- Pressure washing
- Fence repair
- Woodworking
- Minor Carpentry
- Plumbing maintenance
- Light fixture installation
- Flooring installation
- Residential construction
- Window replacement
- Shelving installation
- Gutter cleaning
- Yard maintenance
- Indoor and outdoor painting
- Ceiling fan installation
- Power tool operation
- Grout repair
- Drain cleaning
- Contracted work
- Roofing
- Furniture assembly
- Cabinet installation
- Project management
- Emergency response
- Smoke detector installation
- Electrical repairs
- Repairing pipes and fixtures
- Staircase building
- Construction management
- Insulation installation
- Demolition work
- Outdoor lighting installation
- Hot water heater installation
- Framing and structural work
Education
I don't have a degree
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Asset Protection Associate
Macys Department Store
10.2024 - 02.2025
Driver
Lyft
04.2022 - 08.2024
Delivery Driver
Uber Eats
02.2022 - 08.2024
Day Porter/Maintenance
Abm Industries Inc De
11.2019 - 02.2020
Food Preparation
Pace
10.2018 - 02.2019
Framer/Handyman
CREATE To Modernize
10.2017 - 04.2018
Framer
Sharffs Framers
06.2017 - 10.2017
Handyman/Construction
Mario Gonzalez Handyman
02.2016 - Current
Assistant Used Car Manager
Center Bmw
07.2014 - 12.2015
Service Advisor
Bmw Of Monrovia
09.2013 - 06.2014
Customer Service Advisor/Sales/In Charge Of All Lot Porter
Nissan Duarte
11.2012 - 09.2013
Assistant Used Car Manager
Buena Park Honda
02.2012 - 10.2012
Handyman/Roofer
Little Man Company
03.2011 - 11.2011
Enumerator
Census Burueal
04.2010 - 07.2010
Service Assistant
American Apparel
02.2009 - 01.2010
High School Diploma - undefined
Belmont Senior High School
Art And Design
Los Angeles City College