ERIK MORENO
El Dorado Hills,CA
Summary
Results-driven District Manager experienced in operational management and team leadership. Achieved significant improvements in store performance through effective communication, strategic planning, and problem-solving. Focused on enhancing employee engagement and performance by implementing training and morale-building initiatives. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
District Manager
Friends with Benedict's Mimosa House
El Dorado Hills, CA
11.2016 - Current
- Lead multi-unit operations ensuring consistent service quality and performance.
- Recruit, hire, train, and mentor managers; improve leadership pipelines.
- Manage full P&L; responsibilities; increase revenue and reduce operational costs.
- Oversee staffing for 60+ employees; conduct evaluations and succession planning.
- Implement district-wide initiatives for marketing, safety, and operations.
- Identify strengths and growth areas across centers; develop improvement plans.
Assistant Manager
Encanto Cocina and tequila bar
El Dorado Hills, California
11.2023 - 08.2024
- Assisted in managing daily operations and staff schedules at a popular tequila bar.
- Coordinated training programs to enhance team performance and service quality.
- Oversaw inventory management ensuring timely ordering of food and beverage supplies.
Host / Busser / Server
Mario's Early Toast
Folsom, CA
08.2014 - 11.2016
- Delivered excellent customer service in a fast-paced environment.
- Supported cleaning, maintenance, and table operations.
Education
Bachelor of Science - Nursing
Sacramento State
Sacramento, CA05-2029
Phlebotomy Technician Certificate - Phlebotomy Technician
CALRegional
Rancho Cordova, CA 03.2026 - 05.2026
Associate of Science - Criminology
Folsom Lake College
Folsom, CA03-2026
High School Diploma -
Ponderosa High School
Shingle Springs, CA05-2017
Skills
Clinical & Patient Care Skills
- Patient Care & Patient-Centered Communication
- Venipuncture & Specimen Collection
- Infection Control & Safety Protocols
- Specimen Handling, Labeling & Processing
- HIPAA Compliance & Patient Confidentiality
Professional & Interpersonal Skills
- Compassionate Patient Interaction
- Strong Communication & Active Listening
- Attention to Detail & Precision
- Time Management & Multitasking
- Adaptability in Fast-Paced Clinical Settings
- Team Collaboration & Support
- Professionalism & Reliability
Leadership & Operational Strengths
- Team Leadership & Staff Development
- Training & Onboarding
- Workflow Efficiency & Process Improvement
- Conflict Resolution & Problem-Solving
- High-Volume Operations Management
- Performance Coaching & Accountability
Certification
Phlebotomy Technician (CPT-1) – In Progress
Expected Completion: May 2026
Program: CALRegional
Expected Completion: May 2026
Program: CALRegional
Timeline
Phlebotomy Technician Certificate - Phlebotomy Technician
CALRegional
03.2026 - 05.2026
Assistant Manager
Encanto Cocina and tequila bar
11.2023 - 08.2024
District Manager
Friends with Benedict's Mimosa House
11.2016 - Current
Host / Busser / Server
Mario's Early Toast
08.2014 - 11.2016
Bachelor of Science - Nursing
Sacramento State
Associate of Science - Criminology
Folsom Lake College
High School Diploma -
Ponderosa High School