Erik Munoz
San Antonio,TX
Summary
Results-driven professional with over 10 years of experience in customer service and operational support. Proven track record of streamlining processes, training new staff, and ensuring product availability and presentation standards, which significantly improve customer satisfaction and team performance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
CAP 2 Associate
Walmart
San Antonio, Texas
01.2023 - Current
- Pulled merchandise from pick sheets for timely restocking on sales floor, enhancing product availability.
- Stocked shelves efficiently, ensuring product availability and presentation standards.
- Operated equipment to handle and transport products safely, ensuring compliance with safety standards.
- Trained new associates on customer service protocols and operational procedures.
- Assisted customers in locating products and answered inquiries promptly
- Delegated tasks to team members based on individual strengths, optimizing team efficiency.
Housekeeper
Morningside Ministries
San Antonio, TX
08.2015 - Current
- Dusted and wiped down furniture, fixtures, and window sills to maintain cleanliness and enhance guest comfort.
- Cleaned and polished glass surfaces and windows to enhance visibility and aesthetics.
- Rearranged chairs, desks, and beds to access and clean behind and underneath furniture.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Interacted with guests regarding room requirements and amenities to ensure satisfaction.
- Trained new housekeepers on departmental procedures, fostering consistency and quality in service.
Houseman
Holiday Inn Hotel
San Antonio, TX
06.2013 - 08.2015
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Executed laundry services adhering to care instructions, ensuring optimal garment preservation.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Identified and reported damages, maintenance issues, and safety hazards to management for prompt resolution.
- Managed all building keys, master keys, and access cards to ensure secure access.
- Provided guests with detailed information and effectively resolved complaints, enhancing overall guest experience.
Factory Production Worker
Reed Candle Company
San Antonio, TX
08.2010 - 01.2012
- Performed quality assurance inspections on finished components, identifying and addressing non-conformities.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Collaborated with team to sustain line productivity and meet production targets.
- Operated hand trucks, forklifts, and scissor lifts for efficient task completion and item transport.
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
Education
GED -
Victory Learning Center
660 SW Military Dr.11-2017
Associate of Applied Science - Computer Programming
San Antonio College
San Antonio, TXSkills
- Product handling
- Equipment operation
- Inventory management
- Merchandise presentation
- Time management
- Customer Service
- Task delegation
- Team collaboration
- Problem solving
- Critical thinking
- Flexible & Adaptable
- Self-motivated
- Interpersonal communication
Certification
- Electric pallet Jack Operators License- Walmart, September 2025
- Walkie Stacker Operators License- Walmart, September 2025
Timeline
CAP 2 Associate
Walmart
01.2023 - Current
Housekeeper
Morningside Ministries
08.2015 - Current
Houseman
Holiday Inn Hotel
06.2013 - 08.2015
Factory Production Worker
Reed Candle Company
08.2010 - 01.2012
GED -
Victory Learning Center
Associate of Applied Science - Computer Programming
San Antonio College