Erik Nortung
Tampa,FL
Summary
Dynamic professional with extensive experience at Discount Tire, excelling in store operations and team management. Proven track record in driving sales growth through effective sales strategies and exceptional customer service. Skilled in relationship building and issue resolution, fostering a motivated team environment that enhances performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Assistant Store Manager
Discount Tire
Lakeland, FL
09.2024 - Current
- Led team in delivering exceptional customer service and achieving sales targets.
- Streamlined inventory management processes to enhance product availability and reduce waste.
- Trained and mentored junior staff, fostering a knowledgeable and efficient team environment.
- Implemented promotional strategies that increased store visibility and drove customer engagement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Streamlined store operations by optimizing staff scheduling and task delegation.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Boosted store sales to over 700k monthly.
Marketing Manager
Discount Tire
Weston, FL
05.2022 - 09.2024
- Developed and executed marketing strategies to enhance brand awareness and customer engagement.
- Analyzed market trends and competitor activities to inform promotional campaigns.
- Collaborated with cross-functional teams to optimize product placement and pricing strategies.
- Trained and mentored junior marketing staff in project management and best practices.
- Streamlined reporting processes for campaign metrics, improving efficiency in data analysis efforts.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
Workflow Manager
Discount Tire
Blaine, MN
05.2018 - 05.2022
- Streamlined workflows to enhance operational efficiency and minimize delays.
- Developed training programs to onboard new team members effectively.
- Analyzed process bottlenecks and implemented solutions for continuous improvement.
- Coordinated cross-functional teams to align project goals with organizational objectives.
- Managed inventory systems, ensuring accurate stock levels and timely order fulfillment.
- Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.
- Enhanced collaboration among team members with regular meetings and clear task delegation.
- Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
- Achieved higher employee satisfaction by creating a supportive work environment that fostered professional growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Coordinator
Discount Tire
Blaine, MN
09.2014 - 05.2018
- Coordinated service schedules and appointments to optimize customer satisfaction and workflow efficiency.
- Managed inventory levels and ensured timely availability of tires and related products.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Implemented process improvements that streamlined service operations, reducing wait times for customers.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Education
No Degree - Business Economics
Metropolitan State University
Saint Paul, MNHigh School Diploma -
Mayo High School
Rochester, MN06-2014
Skills
- Store operations
- Team management
- Employee motivation
- Customer service
- Relationship building and management
- Goals and performance
- Issue resolution
- Sales strategies
- Sales growth
Languages
Danish
Native or Bilingual
Timeline
Senior Assistant Store Manager
Discount Tire
09.2024 - Current
Marketing Manager
Discount Tire
05.2022 - 09.2024
Workflow Manager
Discount Tire
05.2018 - 05.2022
Service Coordinator
Discount Tire
09.2014 - 05.2018
No Degree - Business Economics
Metropolitan State University
High School Diploma -
Mayo High School