Vincetta Thompson
Naperville,IL
Summary
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Assistant Store Manager
Chuck E Cheese
Naperville, Illinois
04.2024 - Current
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved customer complaints promptly and efficiently to ensure a positive shopping experience for customers.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted periodic reviews of employee performance according to established criteria.
General Manager
Taco Bell
Naperville, IL
07.2022 - 08.2023
- Hiring and development
- Retention, Food Safety, Balancing cash drawers, Safe Control, position assignments, P & L, Forecasting as well
- Inventory, Auditing, daily business handling
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Recruited, trained and empowered employees to achieve key performance indicators.
Store Manager
Little Caesars Pizza
Westmont, IL
08.2019 - 07.2022
- Training, scheduling, labor, inventory, daily task of operations as well as production
Restaurant Supervisor/Crew Chief
Portillo's Hot Dogs, LLC
Willowbrook, IL
10.2018 - 02.2019
- Daily procedures are maintained cash, set up, reports, emails, scheduling etc...Support all team members needing assistance
- Ensure the guest is taken care of with the highest level of concern
Restaurant Owner
Baba’s Famous Beefs & Gyros
Jackson, TN
05.2013 - 06.2018
- Daily operations, production, training, hiring inventory, marketing, book balancing, scheduling etc
General Manager/Owner Operator
BaBa's Famous Beefs & Gyros
Jackson, TN
05.2013 - 06.2018
- Daily customers communication, batching down the daily sales, order inventory from vendors local and long distance, marketing new items, keeping the ratings up, cleaning and any required duties needed
Assistant Store Manager
OSCO Drugs
Chicago, IL
02.2008 - 04.2009
Branch Manager
Guaranty Bank And Trust
Melrose Park, IL
03.2001 - 09.2004
- Counting a balancing the vault daily, monitoring tellers, auditing the tellers, opening accounts, get home loans, ordering cash, hiring new tellers
Education
High school or equivalent - Required Studies
Edwin G Foreman Highschool
Chicago, IL06.1990
Skills
- Microsoft Word, Excel, POS, computer skills, marketing, great customer service, ability to multitask (10 years)
- Restaurant Experience (10 years)
- Leadership Experience (10 years)
- Time Management
- Basic Math
- Culinary Experience
- Customer Service
- Retail Management
- Management
- Restaurant Management
- Store Management Experience
- Food Preparation
- Auditing
- Merchandising
- Host/Hostess
- Cooking
- Retail Sales
- Food Safety
- Upselling
- Bartending
- Inventory Control
- Sales Management
- Purchasing
- Catering
- Profit & Loss
- Microsoft Office
- Banquet Experience
- Cleaning Experience
- Business Development
- Assistant manager experience
- Leadership
- Supervising experience
- Sanitation
- Food service
- HACCP
- Serving Experience
- Strategic planning
- Communication skills
- Analytics
- Forecasting
- Budgeting
- Labor Cost Analysis
- Negotiation
- Forecasting (10 years)
- Pricing
- Recruiting
- Payroll
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Customer service
- Financial auditing
- POS
- Marketing
- Restaurant experience
- Cash register
- Shift management
- Teaching
- Sales
- Typing
- Retail sales
- Business development
- Team management
- Delegation techniques
- Store operations
- Merchandise planning
- Billing
- Loss prevention
Certification
- Certified Bartender February1996 to December2024
- Driver's License
- Bartender License
- Food Handler Certification
Assessments
- General manager (hospitality) — Completed July2020
- Solving group scheduling problems and reading and interpreting P&L statements
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Senior Assistant Store Manager
Chuck E Cheese
04.2024 - Current
General Manager
Taco Bell
07.2022 - 08.2023
Store Manager
Little Caesars Pizza
08.2019 - 07.2022
Restaurant Supervisor/Crew Chief
Portillo's Hot Dogs, LLC
10.2018 - 02.2019
Restaurant Owner
Baba’s Famous Beefs & Gyros
05.2013 - 06.2018
General Manager/Owner Operator
BaBa's Famous Beefs & Gyros
05.2013 - 06.2018
Assistant Store Manager
OSCO Drugs
02.2008 - 04.2009
Branch Manager
Guaranty Bank And Trust
03.2001 - 09.2004
High school or equivalent - Required Studies
Edwin G Foreman Highschool