Erik Orellana

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Conducted comprehensive training sessions for new employees.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Built relationships with customers to encourage repeat business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Analyzed customer data to identify trends and anticipate customer needs.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Recommended complementary purchases to customers, increasing revenue.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Printed designs on various merchandise, including shirts, mugs, and umbrellas.

Arranged stock efficiently.

Oversaw stock levels and replenishment.

Accelerated process timelines to boost productivity.

Conducted comprehensive training sessions for new hires.

• Completed final touches for projects such as images sizes and font selection.
• Created digital image files for use in digital and traditional printing methods.
• Developed creative design for print materials, brochures, banners, and signs.
• Met with customers to present mockups and collect information for adjustments.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Completed final touches for projects before rollout.