Erik Ortiz
El Paso,TX
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Floor and Decor
03.2024 - 10.2024
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Crew Member
Crew Member
03.2023 - 03.2024
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Parkland High School
El Paso, TX06.2024
Skills
- Customer service
- Retail sales
- Flexible schedule
- Problem-solving
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Retail Sales Associate
Floor and Decor
03.2024 - 10.2024
Crew Member
Crew Member
03.2023 - 03.2024
High School Diploma -
Parkland High School
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