Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erik Pollmann

Willowbrook,IL

Summary

Experienced WTD Service Advisor with expertise in vehicle and tire inspections, effectively communicating service needs to clients and driving tire sales. Demonstrates strong attention to detail and adaptability in dynamic environments. Skilled in customer service and relationship management, with extensive knowledge of tire products and services.

Overview

15
15
years of professional experience

Work History

WTD Service Advisor

DealerTire
Elmhurst, IL
08.2023 - Current
  • Performed comprehensive vehicle and tire inspections while greeting customers on the service drive.
  • Facilitated tire sales by assessing customer needs and recommending suitable options.
  • Closed sales by effectively overcoming customer objections.
  • Controlled tire inventory, optimizing stock availability to enhance customer service experience.
  • Fostered strong relationships with dealership personnel to enhance collaboration and effectively increase value to dealership.

Vehicle Condition Assessor

CarMax
Oak Lawn, IL
01.2021 - 08.2023
  • Provided accurate offers by assessing current vehicle conditions, history and unique options.
  • Maintained up-to-date knowledge of local/national market information.
  • Performed over 5,000 vehicle appraisals at multiple CarMax locations
  • Overhauled and reformed the Repossessed Vehicle program at the Hillside CarMax
  • Trained multiple new employees on standard work and advanced work in the appraisal lane process
  • Organized multiple CarMax Cares events to give back to the local communities.
  • Maintained a perfect option accuracy of 100% across multiple months

Tire Technician

Discount Tire
Westmont, IL
05.2010 - 10.2013
  • Serviced all tires, wheels and accessories.
  • Examined vehicles to determine the extent of damage or malfunctions.
  • Communicated with customers regarding tire/wheel issues and potential repairs.
  • Operated pneumatic tools and air compressors.
  • Diagnosed and repaired tire and rim issues.

Education

High School Diploma - Automotive Science

Technology Center Of Dupage
2008

Associate of Science - Automotive/ Toyota TPAT

Universal Technical Institute
2010

Skills

  • Customer service excellence
  • Market analysis expertise
  • Sales expertise
  • Tire and wheel knowledge
  • Inventory management skills
  • Team building abilities
  • Automotive appraisal proficiency
  • CarMax Cares representative skills
  • Diagnosis and repair expertise
  • Electrical systems knowledge
  • Brake repair and replacement

Accomplishments

  • Increased tire sales at current dealership by 10% YOY (2024 versus 2023)
  • Achieved monthly sales goal 8 out of 12 months in 2024
  • Introduced and implemented the Dent Wizard program
  • Appraised over 5,000 vehicles across multiple CarMax locations
  • Reformed the Repossessed Vehicles program at CarMax in Hillside, IL.
  • Helped in opening a new Discount Tire store which broke several company records.
  • Promoted to Assisted Manager after 6 months.
  • Improved workflow of technicians in 5+ stores by decreasing wait times and improving customer delight.

Timeline

WTD Service Advisor

DealerTire
08.2023 - Current

Vehicle Condition Assessor

CarMax
01.2021 - 08.2023

Tire Technician

Discount Tire
05.2010 - 10.2013

High School Diploma - Automotive Science

Technology Center Of Dupage

Associate of Science - Automotive/ Toyota TPAT

Universal Technical Institute

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