Erik Reinacher
Hawthorne
Summary
Experienced in customer relationship management, sales, and customer retention. Skilled in persuasive communication, team collaboration, and achieving sales objectives. Proficient in merchandising, cash handling, and maintaining transaction records while ensuring a positive customer experience.
Overview
7
7
years of professional experience
Work History
Sales Associate
Snipes USA
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage with customers, and promote specific merchandise.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Grill Worker
Pizza King
01.2019 - 12.2023
- Prepare all customers meals, as well as make sure the kitchen/grill area was clean
- Contributed to a positive work environment by fostering strong relationships with coworkers and management.
- Enhanced customer satisfaction by quickly and accurately preparing grill orders.
- Offered suggestions for new menu items based on customer feedback, leading to successful limited-time offers that boosted sales revenue.
Receptionist
Grotto's Pizza
01.2018 - 10.2018
- Answer the phone for customers ordering food, and taking customers orders at the counter
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Undergraduate Degree - Criminal Justice, Psychology
William Paterson University
02.2025
Community Policing -
William Paterson University
02.2025
Pre-Police Academy & Internship -
William Paterson University
02.2025
Skills
- Effective Communicator
- Customer service
- Team Player
- Problem-Solving
- CPR Certified
- Organization skills
- Fast learner
- Teamwork and collaboration
- Developing community relationships
- Computer skills
- Relationship building and management
- Community safety
- Goal-oriented mindset
- Interpersonal and social skills
Timeline
Sales Associate
Snipes USA
12.2024 - Current
Grill Worker
Pizza King
01.2019 - 12.2023
Receptionist
Grotto's Pizza
01.2018 - 10.2018
Community Policing -
William Paterson University
Pre-Police Academy & Internship -
William Paterson University
Undergraduate Degree - Criminal Justice, Psychology
William Paterson University
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