Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Rodriguez

Houston

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

42A Human Resources Specialist

Texas Military Department
09.2022 - Current
  • Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
  • Managed payroll operations accurately, ensuring timely distribution of paystubs and assisted employ's with tax forms W-2s and setting up direct deposit.
  • Provided administrative support for employee benefits and assisted staff during open enrollment periods.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring compliance within the organization.
  • Maintained personnel records with high accuracy and compliance, while improving organizational filing systems for confidential employee records, resulting in accessibility and efficiency in accordance with applicable regulations and policy.
  • Improved office efficiency by effectively managing internal communications and correspondence.

General Merchandiser

Target
09.2019 - 02.2020
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
  • Welcomed customers and guided them to desired products for superior guest experience
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Backed up cashier staff during heavy customer flows
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.

Usher

Cinemark Theaters
01.2016 - 06.2018
  • Delivered exceptional customer service by greeting guests and providing assistance to enhance customer experience
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Supported box office operations as needed, processing ticket sales and providing accurate event information to the guests.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Responded to customer complaints to help resolve issues.
  • Used cash register to tender change and process cash and credit card payments.
  • Handled cash and processed payments, sorting bills keeping an accurate balance on register.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean and organized venue to create pleasant experience for guests.

Education

High School Diploma -

Spring Woods High School
Houston, TX

Certificate -

Basic Combat Training (BCT)
Columbia, SC

Certificate -

Human Resources Training (AIT)
Columbia, SC

Skills

  • Employee relations
  • Personnel relations
  • Customer service
  • Data evaluation
  • Payroll and benefits administration
  • Multitasking Abilities
  • HR services
  • Attention to detail
  • Time management
  • Complex Problem-solving
  • Microsoft Office Suite
  • Retail sales

Timeline

42A Human Resources Specialist

Texas Military Department
09.2022 - Current

General Merchandiser

Target
09.2019 - 02.2020

Usher

Cinemark Theaters
01.2016 - 06.2018

High School Diploma -

Spring Woods High School

Certificate -

Basic Combat Training (BCT)

Certificate -

Human Resources Training (AIT)

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