ERIK ROSAS

• Handcraft espresso base drinks with an automatic espresso machine by schaerer.
• Handcrafted Ghirardelli sundaes, thick shakes, blended drinks, and served Disney exclusive items.
• i have handled heavy crowds with a crew of 3-4 people back of house and front of house.
• We ensure every guest was leaving with a satisfied purchase and ensured we upsold items.

• Trained new baristas on proper techniques for espresso pulling and milk steaming.
• Develop seasonal drinks and came up with strategies to increase foot traffic during off-peak hours.
• Served espresso based drinks from a brew with La Marzocco machine

• Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
• Collaborated with team members to improve workflow during peak hours, enhancing service speed.

• Processed customer transactions accurately and efficiently using Alhoa POS.
• Assisted in training new team members on both FOH and BOH as well as trained on our One Love policy.
• Maintained cleanliness and organization of my stations to enhance customer experience.
• Greeted customers entering store and responded promptly to customer needs.

• Prepared and assembled pizzas according to company standards and customer modifications.
• Maintained cleanliness and organization of kitchen and lobby to ensure compliance with health regulations.
• Took orders, prepared pizza, and collected payments.
• Improved customer satisfaction by providing friendly and efficient service at the register which i was given our ACE (AWSOME CUSTOMER EXPIERENCE) award.