ERIK SACK
Manchester,CT
Summary
Results-driven sales and service professional with a successful track record in achieving revenue growth and improving customer satisfaction. Expertise in strategic planning, team collaboration, and adapting to evolving market demands. Skilled in CRM systems, sales forecasting, and customer relationship management. Adept at developing and implementing initiatives to drive business growth and enhance operational efficiency. Known for strong problem-solving, communication, and unwavering focus on delivering measurable results.
Overview
16
16
years of professional experience
Work History
Aftermarket Sales and Service Manager
MetFin Shotblast Systems
12.2008 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Drove successful negotiation efforts with suppliers to secure favorable pricing agreements, ultimately reducing overall costs.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
- Spearheaded continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of the business unit.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
Education
Associate of Arts - Music
CT STATE MANCHESTER
Manchester, CT05-2000
Skills
- Sales operations
- Sales presentations
- Client acquisition
- CRM software
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Excellent time management skills
- Verbal and written communication
- Decision-making
- Adherence to high customer service standards
- Relationship building
- Customer relations
- Training and mentoring
- Team building and leadership
- Handling escalations
- Team building
- Deadline oriented
- Product knowledge
Accomplishments
- Successfully exceeded goals every year since 2015.
- Raised sales 160% since 2015.
- Facilitated strategic service and response team for a Fortune 500 client.
- Implemented Freight logistics protocol for import export of parts and services.
- Executed purchasing strategies to maximize sales profits.
- Collaborated with engineering team in the development of new products and upgraded products
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Aftermarket Sales and Service Manager
MetFin Shotblast Systems
12.2008 - Current
Associate of Arts - Music
CT STATE MANCHESTER
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